We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Analyst - Omnichannel Analytics helps CVS understand how customers interact across digital, retail, and pharmacy channels. This role turns complex data into clear insights that improve customer experience, personalization, and business results. You will work closely with partners across analytics, product, and technology and regularly share insights with senior leaders.
What makes this role different
- High visibility work with direct exposure to senior leadership
- Opportunity to shape how analytics supports customer experience across channels
Roles & Responsibilities
- Analyze customer and business data to identify trends, drivers, and opportunities that improve engagement and performance
- Build and maintain core data assets, dashboards, and reporting tools in partnership with engineering and analytics teams
- Translate business questions into clear analytical approaches and actionable recommendations
- Present insights and recommendations to leaders in a clear, concise way
- Support optimization of customer journeys across eCommerce, retail, and digital pharmacy experiences
** This position is not eligible for employment sponsorship, now or in the future. **
Required Qualifications
- 3 or more years of experience in data analysis or analytics roles
- Hands‑on experience using SQL, Python, Snowflake, or similar analytical tools
- 3 or more years of experience delivering insights that drive business decisions
- 2 or more years of experience building Tableau dashboards
- Experience developing or supporting data‑driven strategies
Preferred Qualifications
- Experience working in an omnichannel or customer analytics environment
- Strong quantitative and problem‑solving skills
- Experience with statistical or advanced analytics techniques
- Proficiency in Excel and PowerPoint for analysis and presentations
- Experience working with large or cloud‑based data platforms
Education
Bachelor’s degree in a quantitative field or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/14/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
CVS Health Boston, Massachusetts, USA Office
Boston, Massachusetts, United States, 02114
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