Senior Analyst, CRM Measurement & Reporting

Squarespace is looking for a Senior Analyst to join our Marketing Analytics & Operations team, focused on CRM Measurement & Reporting. You will power our customer growth and retention strategy through analysis, measurement and reporting. The range of our outbound lifecycle marketing programs means you'll address complex questions that influence campaign effectiveness, audience strategy and outcomes.

This is a hybrid role working from our New York City headquarters (3 days per week). You will report to the Manager of our Marketing Services Analytics & Operations team.

• Partner with in-house Marketing, Data Science and Engineering teams to translate our goals into analytical requirements, solutions, and insights
• Build self-service reporting tools to surface campaign results at scale and reduce time to insight and decision for CRM and its partners
• Measure the holistic impact of CRM incentives and touchpoints (e.g., email, push, in-product) on acquisition, cross-sell, retention and other outcomes
• Develop predictive models and analyses to shape audience strategy and improve targeting, personalization and engagement
• Present recommendations to partners across several levels
• Promote best practices among peers and partners

• 5+ years in an analytics or data science role supporting CRM, lifecycle or retention marketing
• Experience influencing CRM strategy, planning and performance through data analysis, decision frameworks, and test-and-learn programs
• Experience building dashboards and working with large datasets using SQL; knowledge of dbt
• Experience applying predictive analytics (e.g., propensity modeling, clustering, lookalike audiences) for segmentation and targeting
• Experience using statistical tools like Python or R
• Knowledge of CRM processes, tactics (e.g., email, push, SMS, in-product) and platforms (e.g., Braze, Iterable, or Salesforce)

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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