Senior Analyst, Application Techno-Functional - Manufacturing & Procurement

Position Summary 

The Senior Analyst, Application Support is responsible for implementing projects and managing the production support of the Manufacturing and Quality applications in Oracle E-Business Suite. 

He/she will work proficiently in project management for ICU Medical’s Manufacturing and Quality application initiatives, including projects, enhancements, and minor break/fix efforts, partnering with the business to document requirements and support the development of solution designs for new implementations. 

The role requires in-depth Oracle PL/SQL knowledge of internal business and processes, including Inventory, BOM, WIP and EAM. This position will interface with various departments including Engineering, Manufacturing, Operations, Planning and Quality.

Essential Duties & Responsibilities

• Manage application support team, including hiring, training, scheduling, and conducting semi-annual evaluations
• Provide technical leadership on business systems architecture, application integration and software development
• Ensure the smooth execution of incident management functions including application troubleshooting, root cause analysis, corrective action identification and implementation, preventive action identification and implementation, communication and reporting to all stakeholders
• Evaluate current tools and processes to constantly improve maintenance and systems availability
• Ensure critical business application uptime and availability SLAs are met consistently
• Provide application support to users at global manufacturing, service, and warehouse locations and maintain existing applications
• Serve as liaison between technology and business end-users.
• Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks and costs versus benefits of various solutions.
• Triage incidents/problems with Manufacturing systems as they arise (as Tier II/III support), Problem-solving and analytical abilities to identify and resolve issues within Oracle EBS and either manage or directly perform enhancements/fixes to provide resolution satisfactory to our business partners.
• Lead and manage the application support including working with Oracle Support, External Service Providers and System Integrators to resolve application issues
• Manage the application support and enhancement requests queue logged in the Service Desk application, ServiceNow, for Manufacturing and Quality applications. This will require conducting meetings with the business stakeholders, prioritizing requests, and driving resolution of the issues and requests
• Manage and support the Change Control process for application issues.
• Implement new and enhancement projects from initiation to implementation phase including gathering requirements, writing functional design documents, communicating requirements to technical team members, writing test scripts, implementing, and training end users and IT support staff
• Work across Oracle E-Business Suite modules including Bills of Material, Work-in-Process, Inventory, Planning and Scheduling, Procurement, Quality, and Supply Chain
• Work on or support key processes and elements including work in process, manufacturing execution, bills of material, routers, planning and scheduling, inventory replenishment, serial-level transactions, purchase order processes, requisition/PO approval process, internal order/sales order process, receiving processes against POs/internal orders/inter-org shipments, outside processing, integration with outsourced warehouses, consigned inventory, incoming/in-process quality etc. 
• Strong Knowledge in Oracle API/ Interfaces in the area of Manufacturing and Quality Modules. 
• Identify process improvements and work with business partners effectively to implement change
• Guide internal/external teams in developing reports, customizations, interfaces and extensions for Oracle applications
• Act as a liaison between business users and other technical resources, including ICU IT Infrastructure/Operations team members, and external service providers
• Support and enhance Oracle Applications interfaces integrated with non-Oracle systems including MES
• Create functional design, and perform application configuration
• Drive test planning and execution
• Train site application support teams in Oracle E-Business
• Assist end users with day-to-day applications troubleshooting and end user questions
• Participate in 24/7 department on-call program
• Work on special projects as assigned 

Knowledge & Skills

• Very Strong in PL/SQL query knowledge: identify the tables and write basic queries to support the issues.
• Able to collaborate with Business leaders and IT, as well as being able to operate comfortably at all levels of the organization
• Excellent documentation skills; methodological experience with Oracle AIM, Agile-Scrum, and/or similar methodologies
• Deep knowledge of manufacturing processes in Oracle E-Business Suite, preferably in a Federally Regulated Medical Device industry
• Good knowledge of incoming, in-process, and customer quality processes in Oracle E-Business Suite is highly preferred
• Demonstrate proactive business judgment and decision-making skills; past results are indicative of consistently providing sound and effective business decisions
• Strong customer service skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent collaboration skills and able to work in a team environment
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age
• High School Diploma required
• Bachelor’s degree in Computer Science, Mathematics, or a related field from an accredited college or university is preferred
• Minimum 10 years of professional IT experience
• Minimum 7 years of Oracle EBS application experience with various modules (INV, PO, AP, OM, AR, shipping, pricing, discrete manufacturing, quality, etc.)
• Minimum 3 years in Oracle lead application support role
• Minimum 3 years of Oracle application development experience

Work Environment

• This is largely a sedentary role
• This job operates in a professional office environment and routinely uses standard office equipment
• Typically requires travel less than 5% of the time

ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.

With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.

We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical EEO Statement:

ICU Medical is committed to being an Equal Opportunity Employer. We ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status. 

If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at [email protected]. We are committed to providing equal access and opportunities for all candidates.