Senior Advisor Market Development – Contact Center

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What We'll Bring:

TransUnion (TU) is a leading provider of data driven information solutions. We are looking for a Senior Market Development (MD) Associate to join the Public Sector Line of Business Team and build out the Contact Center Market. The MD will be a thought leader dedicated to generating market demand and excitement by acting as an evangelist of TU in the market. MDs are accountable for the continued expansion of TU’s total addressable market by building clear growth strategies focused on the TruContact solution family in the Federal, and State/Local/Education Markets to seed the pipeline with direct and indirect opportunities and increase our brand equity in market.

What You'll Bring:

• 8+  years of experience in market development, strategic government engagement, or business development in Federal, or State/Local/Education markets,
• Experience with Federal and State/Local/Education governments markets, ideally in a role familiar with, or responsible for contact center operations, including fraud mitigation tactics
• Excellent client facing manner and presentation skills
• Strong blend of business and technical acumen
• Willingness to travel up to 30% domestically
• Eligible to work in the Unites States
• Self-starter with an ability to work independently under minimal supervision
• Bachelor’s degree in Business, Marketing, Economics, or a related field required; Master’s degree preferred

Impact You'll Make:

This position must be a government program subject matter expert, with a focus on contact center operations.  We are looking for individuals with prior product management, or direct government program experience who are market-focused and have been evangelists/thought leaders in some capacity during their career.  MDs will be active in the market, including conference/events to develop and manage whitespace with customers and partners, and will become experts in the market needs, trends, and opportunities.  We are looking for people with intense customer and market focus and a desire to always want to be talking with people in the market and customers.  The right candidate will be able to cultivate and maintain relationships with key internal and external stakeholders such as Federal/State/Local/Education government agencies, private-sector partners, including consultants, and policy influencers to enhance collaboration and drive adoption of TU solutions.

Core Responsibilities:

Market Development Functional Practice

• Support establishing and scaling of the Market Development functional practice across all Public Sector sub-verticals
• Collaborate with matrix partners such as, Sales, Marketing, Solutions, Government Affairs, Research and Consulting, to drive excellence in the market development functional engagement process across the broader Public Sector Team
• Support annual strategy and planning process
• Design, launch and deploy cross pollination campaigns
• Be an expert in the government contact center markets and build market requirements documents, and solution business cases,
• Represent the agency at conferences, workshops, and public forums to communicate TU’s unique value proposition and how it relates to an agency’s strategic goals,
• Contribute to go-to-market planning for existing or new solutions and, in conjunction with marketing, build assets and thought leadership pieces,
• Work closely with sales and marketing to design go-to-market plans that will drive revenue.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Sr Advisor, Strategic Planning

Company:

TransUnion LLC