Own and grow major retail accounts across food, drug, mass, and club channels. Responsibilities include managing buyer relationships, leading sell-in presentations, analyzing Circana/IRI data, forecasting, monitoring sales performance, developing distribution and merchandising strategies, coordinating with supply chain, marketing, finance, and operations, managing brokers, and evaluating competitive and category trends.
About Audien Hearing
Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we’re building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we’re looking for a Sr. Account Manager to help scale and strengthen them.
Location: Remote (U.S. based, with travel as needed)
Employment Type: Full-Time
The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment.
You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build.
Key Responsibilities- Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)
- Build and maintain strong relationships with retail buyers and partners
- Lead line reviews, sell-in presentations, and ongoing business updates with customers
- Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks
- Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy
- Create and manage account forecasts in partnership with demand planning and supply chain
- Monitor and manage account performance against sales targets and KPIs
- Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution
- Support and manage broker relationships as needed
- Track competitive activity, category trends, and customer insights to inform strategy
- Operate with a strong P&L mindset, understanding the financial impact of decisions
- 3–5 years of account management experience, preferably within drug or mass retail channels
- Experience working with major retailers such as Walmart, Target, or similar
- Strong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)
- Solid forecasting and planning skills
- Strong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandising
- P&L awareness and ability to make financially sound decisions
- Excellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholders
- Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously
- Collaborative and able to influence cross-functional partners without direct authority
- Self-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environment
- Willingness to travel as needed for customer meetings
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Manage and grow mid-market business accounts via outbound/inbound calls, driving retention and incremental revenue through solution-based selling. Conduct account reviews, process orders, coordinate with Sales Engineering and Project Management for implementations, maintain billing/order entry, meet sales quotas, and support product adoption and testing.
Top Skills:
Billing ToolsComcast Business Advanced Business SolutionsDedicated Internet SalesInbound/Outbound Call CenterMicrosoft DynamicsMs OutlookMs SuiteMs TeamsSalesforceSd-Wan
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
Own and grow a portfolio of mid-market accounts (<$750M), driving expansion, add-ons, renewals, and revenue. Act as a strategic advisor, manage the full sales cycle, maintain CRM data and forecasts, collaborate with Customer Success and implementation teams, mitigate at-risk accounts, and travel ~40%.
Top Skills:
BlacklineCRM
AdTech • Consumer Web • Digital Media • eCommerce • Marketing Tech • SEO
Own and grow a portfolio of publisher media accounts: drive retention, onboarding, content strategy, performance optimization, cross-functional coordination, and data-driven reporting to increase revenue and satisfaction.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
