Senior Account Manager, Commercial

You’re an idea person—you see the needs around you and come up with solutions, and you’re great at convincing people around you to come along. Especially with your best ideas. You believe in excellence, and even though you’re a great negotiator, you’re generous, sometimes to a fault. It’s not about the win, it’s about everyone being satisfied. You’re driven, curious, and deeply passionate about ensuring your customers are successful! 

You love the high-speed rush of Saas sales, and you understand that a true salesperson is a matchmaker, not a pusher. At Swoogo, we believe in the right fit—not square pegs shoved into round holes. Have you been looking for a company with a product that’s genuinely making people’s lives and jobs easier? Do you understand intrinsically that nurturing relationships is an integral part of sales? Most importantly, are you all in on the concept that people sell to people? At Swoogo, we love our numbers and we love our wins … but #WeCare is a company value for a reason. If this sounds like you, we want to hear why you’d be a fab addition to our Account Manager team.

As a Senior Account Manager, Commercial, you’ll report to our Sales Manager to crush your quota and retain your book of business. We mean it when we say we work as a team, so we need someone who can put their ego aside and join in a group effort. This role requires confidence, strategic prioritization, and empathetic customer management. We’re 100% remote, and we get that’s not for everyone. Don’t worry, we stay in contact via Slack and twice yearly offsites (not to mention President’s Club!), and we have a laser-sharp focus on our goals. We need a new team member with previous SaaS experience with a customer-first mentality! 

In this role, you will: 

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts. 
• Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value.
• Identify and successfully close renewals and expansion opportunities within your accounts. 
• Achieve or exceed monthly and quarterly targets.  
• Establish productive, professional relationships with key players in your assigned customer accounts.
• Drive engagement, high participation, and increase feature adoption across accounts.
• Leverage your knowledge of Swoogo to advise on best practices around product usage with end users. 
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
• Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions.
• Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
• Represent the voice of the customer to provide actionable customer feedback to our product team. 
• Proactively assess, clarify, and validate customer needs on an ongoing basis.

• Minimum of 3-5+ years of Account Management and/or Customer Success Management experience working in SaaS directly with customers. 
• Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement. 
• A successful history of owning and growing accounts/book of business.
• Ability to help contribute to Swoogo’s Retention and Expansion strategy. 
• Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals.
• Proven ability to develop and manage pipeline and forecasting. 
• Skilled at negotiating business terms and contracts with large accounts.
• A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills. 
• Ability to develop trusted relationships with customers and internal teams. 
• Ability to independently organize, prioritize, and take action. 
• Experience with CRMs, preferably Salesforce and other tools.
• Experience with a Customer Health Tool, preferably Gainsight.

• We are open to unique individuals with non-traditional backgrounds, and strong experience.
• Experience in the event technology or martech space.
• Previous experience with an annual subscription sales model. 
• Knowledge of Integrations and APIs. 
• Exposure to working with Mobile Apps. 

Learn more about Swoogo, how we work, and our Perks & Benefits.