Serve as senior, client-facing partner for enterprise gaming accounts across North America. Own revenue performance, forecast accuracy, and margin protection. Drive structured account growth, identify whitespace opportunities, and expand cross-service engagement. Build executive-level relationships, lead business reviews, and collaborate with global delivery to align pricing, solutions, and capacity for seamless execution.
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We are seeking a Senior Account Manager will serve as a partner to steward and expand a portfolio of enterprise gaming accounts across North America. This is a senior, client-facing role focused on protecting core revenue, strengthening executive relationships, and strategically growing service-line engagement in a dynamic market.
You will act as a trusted partner to publishers and developers, balancing commercial discipline with long-term relationship health.
What you will do in this role:
Revenue Stewardship & Account Ownership
- Own revenue performance across assigned enterprise accounts. Monitor trends, identify risk early, and proactively mitigate revenue erosion.
- Maintain forecast accuracy and clear pipeline visibility.
- Protect margin integrity in commercial negotiations and renewals.
Strategic Account Expansion
- Develop and execute structured account growth plans.
- Identify whitespace opportunities across Side’s service lines.
- Drive cross-LOB expansion in partnership with Solutions and Delivery teams.
- Activate new services within existing accounts while maintaining trust and stability.
Executive Relationship Leadership
- Build multi-threaded relationships across production, operations, and procurement stakeholders.
- Engage senior decision-makers (VP, Studio Head, SVP level).
- Lead structured business reviews and long-term strategic discussions.
- Position Side as a strategic partner rather than a transactional vendor.
- Forecasting & Commercial Discipline
- Maintain high CRM hygiene and disciplined opportunity management.
- Provide rolling 60–90 day forecast visibility.
- Ensure opportunities meet qualification standards before inclusion in forecasts.
- Escalate commercial or delivery risks early and transparently.
Global Collaboration
- Partner closely with global delivery leadership across EU and APAC.
- Align pricing, solutions, and capacity planning to support account growth.
- Ensure seamless transition from commercial agreement to operational execution.
Requirements
- 5–8+ years of enterprise account management experience within gaming or adjacent technology services.
- Demonstrated success expanding multi-service portfolios within existing accounts.
- Experience working within global, matrixed organizations.
- Strong commercial judgment and the ability to operate effectively in evolving market conditions.
- Executive-level communication and negotiation skills.
- Deep understanding of the game development lifecycle and outsourced service models.
Benefits
- Competitive base salary with commission potential
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan with company contribution
- Generous PTO and paid holidays
- Flexible and remote-friendly work environment
- Life and disability insurance
- Professional development and learning support
- Opportunities to collaborate with leading global studios and technology partners
- A dynamic, growth-focused environment in a global services organization
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Top Skills
CRM
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