Senior Account Executive responsible for acquiring new clients, managing strategic accounts, growing recurring revenue, and identifying upsell opportunities. The role combines prospecting, relationship management, QBR leadership, account planning, forecasting, contract negotiations, and collaboration with vCIO and internal teams. Success is measured by quota attainment, new logo acquisition, revenue growth, client retention, roadmap execution, and forecast accuracy. The position requires 20% travel throughout the local territory.
As a Senior Account Executive, you will hunt new logos as well as own and grow a focused set of high-value, strategic client relationships. In addition to new account acquisition, you will proactively manage accounts, drive long-term technology alignment, and identify new revenue opportunities through business conversations, strategic reviews, and close partnership with our vCIO team. This is a hybrid hunter/farmer relationship-first, growth-oriented role with a strong emphasis on planning, value delivery, and expansion.
NOTE: 20% travel expectation. You will visit with clients onsite as needed throughout your local territory.
ROLE QUALIFICATIONS
4–6 years in Sales, Account Management, Client Success, or similar client-facing role (MSP or IT services preferred).
- Proven track record of success in achieving sales quotas, growing revenue within existing accounts and building long-term business relationships.
- High business and technical acumen with the ability to translate technical service into business value.
- Excellent communication, presentation, and strategic planning skills.
- Strong familiarity with MSP tools (e.g., ConnectWise, HubSpot/Salesforce, IT Glue).
- High energy, self-starter with internal motivation and strong drive to succeed.
- Active rolodex of contacts a plus.
ROLE RESPONSIBILITIES
- Develop and implement comprehensive new client development strategies to achieve sales goals and drive sustainable growth with a focus on building recurring revenue.
- Proven track record of success in prospecting for new clients via cold calling, LinkedIn, canvassing, networking, etc.to develop pipeline from initial contact to close.
- Serve as the primary relationship owner for a small portfolio of high-value accounts.
- Conduct regular NFN/NFE meetings to anticipate needs, review metrics, and align goals.
- Lead or co-lead QBRs with vCIO, with focus on roadmap alignment, client goals, and risk management.
- Proactively identify upsell opportunities (projects, MRR, services, or products) based on client maturity and business drivers.
- Serve as the client’s advocate across internal departments, ensuring consistent service quality.
- Monitor client health, satisfaction, and renewal timing, initiating strategic conversations well in advance.
- Maintain detailed account plans and forecast pipeline accurately.
- Participate in strategic initiatives such as contract negotiations, client retention programs, or executive briefings.
Success Metrics
- Quota attainment (MRR, professional services, upsells)
- New logo acquisition (bookings and revenue)
- MRR and project revenue growth
- Client retention & satisfaction (NPS/CSAT)
- Strategic roadmap execution
- Forecast accuracy and account plan quality
Benefits
- Competitive OTE (salary + commission)
- Quarterly Bonuses
- Progressive, flexible PTO
- Medical/Dental/Vision/Life/Disability coverages available
- 401k with company match
- Career Development and Coaching
- Fun work environment!
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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