Senior Accommodation Specialist, Integrated Absence & STD

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work

The Opportunity:

The Accommodation Specialist (AS) works with FullscopeRMS Customers including the employers, employees, and the employee’s health care providers to explore and implement workplace accommodation, including accommodation to keep or return employees to performing the essential functions of their job. The AS acts as an accommodation subject matter expert to FullscopeRMS Integrated Absence & STD teams and its customers regarding the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA)  as well as other federal or state regulatory policies or insured disability plans. In this role, the AS works closely with the Senior Manager & Legal counsel to ensure services are compliant.  The AS collaborates with key claims partners, business stakeholders and customer points of contact to execute on the business service agreement.

How you will contribute:

• Providing day to day support of FullscopeRMS customers’ regulatory obligations under the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) and other federal or state regulatory policies or insured disability plans alongside and in collaboration with the customer’s HR and management team, specific to both leave and non-leave workplace accommodations.

• Assisting FullscopeRMS customers’ and their employees in the detailed components of the ADA and PWFA interactive process, which includes (but is not limited to):

  • Identify Need for Accommodation

  • Medical Certification

  • Essential Job Functions

  • Initiation of and Completion of Interactive Process Discussions

  • Evaluation of Leave, Stay at Work, and Return to Work Accommodations

  • Evaluate for Alternative Accommodations

  • Determine Approximate Cost for Accommodation

  • Assessment if Requested Accommodation would cause Undue Hardship for Employer

  • Relaying Assessment to Employers to aid in Employers’ Decision to Accommodate

  • Follow-up for Success

  • Ongoing Communication

  • System Tracking and Reporting

  • Evaluation of Requests for Accommodations

  • Facilitation of, and engagement in, interactive dialogue with employees, medical professionals, supervisors, and HR business partners to assist employees who require workplace accommodation based upon a medical condition. 

  • Documentation of the request for accommodation includes detailed points of contact and actions taken to coordinate the accommodation request.

  • Assisting employers with identification of essential functions of the job and reviewing employer’s job description.

  • Working closely with FullscopeRMS Legal to obtain advice concerning legal requirements.

  • Maintaining current knowledge on State and Federal laws and regulations surrounding the ADA and other relevant legislation

  • Providing ADA specific education to employers and employees.

  • Partnering with external vendors and/or other resources to explore effective accommodation options (e.g. Job Accommodation Network)

  • Protecting and maintaining personal health information with a high level of confidentiality abiding by FullscopeRMS procedures and by HIPPA, ADA, PWFA, and other state and federal requirements, rules and regulations as applicable.

• Managing all work within established service time standards and with accurate and appropriate verbal and written communication

What you will bring:

• Ability to work with a diverse group of people

• BS/BA in Vocational Rehabilitation, Human Resources, Counseling or the like or equivalent experience managing accommodation requests.

• Experience in two or more of the following areas: RTW Services, Labor Relations, Absence Management, Disability Claim Management, Project Management

• Experience with ADA (Americans with Disabilities Act) and FMLA (Family and Medical Leave Act).

• Ability to Communicate effectively and professionally with a wide variety of both internal and external FullscopeRMS business partners, peers, and resources.

• Attention to detail with documentation, reporting and communication.

• Excellent analytical skills and attention to detail.

• Strong oral and written communication skills.

• Strong organizational skills, including the ability to prioritize work and multi-task.

• Strong research, analytical, critical thinking, problem solving skills and decision-making skills

• Ability and desire to work in a fast-paced, service-oriented environment

• Strong interpersonal and customer service skills

$56,100 - $84,200

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. 

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.