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The SecOps Engineer II will integrate security into infrastructure and tools, manage vulnerabilities, and collaborate across teams to ensure compliance.
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually.
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
SUMMARY
We're looking for a mid-level SecOps Engineer (SecOps Engineer II) to join our lean but highly impactful DevOps organization. This team plays a unique and critical role at Artera by operating at the intersection of DevOps and Information Security, ensuring that security is embedded into our infrastructure, tools, and processes from the ground up. As part of a distinct SecOps function, you'll act as a key connector between engineering execution and secure operations—translating InfoSec objectives into day-to-day implementation across cloud infrastructure and tooling.
In this role, you'll help standardize our security posture by maintaining and improving vulnerability management practices, documenting controls and remediation, and ensuring the timely resolution of security alerts and compliance items. You’ll collaborate closely with internal teams like DevOps, InfoSec, and Engineering, and will be instrumental in helping Artera maintain its FedRAMP and commercial compliance goals. This is an ideal opportunity for someone who enjoys digging into tools, automating processes, and playing a strategic role in operational security with room to grow in multiple career directions.
RESPONSIBILITIES
- Monitor and triage alerts from security tools such as GuardDuty, CarbonBlack, AlienVault, and Network Firewall
- Help build and standardize repeatable processes for handling and documenting vulnerabilities
- Collaborate cross-functionally with DevOps, InfoSec, and other teams to ensure timely security remediations and control implementations
- Maintain and update cloud infrastructure security controls, particularly in AWS environments (e.g., S3, Lambda, EC2)
- Contribute to infrastructure automation and scripting to improve speed and accuracy of security responses
- Create and maintain documentation that supports audits, change management, and security reviews
- Support infrastructure patching, change control, and system updates in accordance with compliance requirements
- Participate in regular SecOps and InfoSec meetings to align on cross-team goals
- Track security-related tickets, monitor resolution timelines, and support audit readiness
- Stay current on threat trends, compliance expectations, and cloud security best practices
REQUIREMENTS
- 4+ years of experience in a technical operations or security role
- Hands-on experience with SIEM and security tooling (e.g., firewalls, IDS/IPS, endpoint protection)
- Strong understanding of cloud infrastructure, preferably AWS (e.g., GuardDuty, Firewall Manager)
- Familiarity with scripting in Python, Bash, or similar
- Proven ability to document technical processes and maintain audit-ready records
- Experience with vulnerability triage, remediation, and patching of servers or cloud assets
- Ability to obtain a government security clearance (required for federal work)
BONUS
- Experience with tools like AlienVault, Wazuh, Tenable, or Ansible
- Exposure to compliance frameworks such as SOC 2, ISO 27001, or FedRAMP
- Background in infrastructure deployment or configuration management
OUR APPROACH TO WORK LOCATION
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.
In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:
- Boston Metro Area, MA
- Chicago Metro Area, IL
- Denver Metro Area, CO
- Kansas City Metro Area (KS/MO)
- Los Angeles Metro Area, CA
- San Francisco / Bay Area, CA
- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.
As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
Top Skills
Alienvault
AWS
Bash
Carbonblack
Endpoint Protection
Firewalls
Guardduty
Ids/Ips
Scripting In Python
SIEM
Artera Boston, Massachusetts, USA Office
Artera Boston Hub Office
We have the Boston Area listed as we are refocusing efforts in 9 US-based hubs. If you live in the Boston Area your role will be remote to start. As our team continues to grow in this area, Artera will be considering opening an office. Once that happens, we will move to a hybrid work model.
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