SDS Product Support Specialist - SW

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

• Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed)

• Efficiently orchestrating Major Incident Management situations

• Participating in Release Management processes to become familiar with products/updates prior to release

• Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends

• Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority

• Support Knowledge Management program with a commitment to “never solving the same problem twice” 

• Conducting formal and ad hoc training sessions for field personnel

• Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field.

• Participating in the emergency phone support and weekend standby rotation

• Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required.

• Formal training/education in Information Technology (IT) or related fields. Bachelor’s degree preferred

• Extensive experience troubleshooting complex client/server software and networks. 

• Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired

• Experience supporting physical and virtual IT Infrastructure (Hyper-converged Infrastructure, Citrix, VMware, Parallels, etc.) Extensive experience troubleshooting and administering Microsoft Windows Server, Linux & MS SQL Server (inc. TSQL)

• IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.)

• Emotional & Social Intelligence with the ability to interact effectively with co-workers across all levels of the company

• Applies a strong culture of continuous learning and personal development.

• Excellent verbal, written, and interpersonal communication skills

• Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL)

• Familiarity with Quality Frameworks (ex. Lean Six Sigma)

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.