Scrum Master

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Job Summary:

The Scrum Master is responsible for facilitating the Scrum process within the team, ensuring that Agile principles are followed, and helping the team to improve its processes.

Essential Functions: Duties and Responsibilities

• Facilitation: Facilitate Scrum ceremonies including daily stand-ups, grooming and planning sessions and retrospectives. The Scrum Master shields the team from external distractions and scope changes by ensuring grooming and planning sessions are well-structured. This requires a careful balance of understanding what the team is working on, what needs to be delivered, and the technical context behind it.
• Coaching: Coach team members on Agile practices and the Scrum framework to enhance their understanding and execution. Promotes shared responsibility rather than enforcing hierarchy and coaches the team toward self-organization and cross-functionality—helping them commit to goals, take ownership of the work they deliver, and continuously improve their ability to operate independently.
• Standardizing the process:
  • Work Ready: Define what work ready stories mean. This will be agreed upon between product and technology.
  • Work Complete: Define what completed work means. This will be agreed upon between Product and Technology.
  • Defining & Setting Sprint Capacity: This needs to be set before each sprint and ongoing based on developer availability and the needs of the development team (there may be a need for some developers to have less sprint capacity based on the need to define architecture, guide/train new resources, work on system issues).
  • Define standards on what complete backlog items. This is part of what is considered “Work Ready”. Basically, to ensure that all backlog items have completed descriptions, acceptance criteria, parenting, grouping, etc.
  • Build and maintain a collaborative environment between Product & Development to ensure work is fully understood, prioritized (Based on product & technology needs), and executed efficiently.
  • Hold all players on the team accountable for their part in the process.
• Collaboration: Foster a collaborative environment among team members and stakeholders to ensure effective communication and teamwork.
• Impediment Removal: Identify and help remove obstacles that hinder the team’s progress.
• Continuous Improvement: Encourage a culture of continuous improvement by helping the team to reflect on their performance and implement changes.
• Stakeholder Engagement: Work with product owners and stakeholders to ensure that the team understands the product backlog and priorities.
• Metric Tracking: Monitor and report on team performance metrics to help guide decision-making and improve processes.
• Training: Provide training and support to new team members on Agile methodologies and the Scrum process.

Required Skills/Abilities:

• Practitioner of Agile methodologies and frameworks (Scrum, Kanban, SAFe), with experience facilitating agile ceremonies in a cloud-native SaaS environment.
• Practical experience with continuous delivery (CD) pipelines, iterative release cycles, and modern DevOps practices to support frequent production deployments.
• Excellent problem-solving and conflict resolution skills, with the ability to remove blockers in fast-paced, iterative SaaS development teams.
• Strong communication, facilitation, and interpersonal skills for guiding teams through agile practices and interacting with product, engineering, QA, and DevOps functions.
• Understanding of SaaS metrics (e.g., uptime, error rate, customer impact) and their relevance to backlog prioritization and team goals.
• Proven ability to work collaboratively with globally distributed, cross-functional teams across product development, support, and platform engineering.

Education and Experience:

• Bachelor’s degree in a related field preferred. Equivalent combination of education and experience will be considered.
• A minimum of 5 years of proven experience working in Agile environments as a Scrum Master.
• Certified Scrum Master (CSM) or equivalent Agile certification.
• Has working knowledge and experience in managing/organizing Azure DevOps.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries.
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

EEO Statement:

The employment policy of Edenred is to provide merit-based equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [email protected]

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