Manage high value individual requests, conduct site investigations, maintain accurate records, provide feedback for improvements, and support data removal efforts.
About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.
**This position requires five days per week in-office in Boston, MA.
**This position requires five days per week in-office in Boston, MA.
Responsibilities
- Manage high value individual requests from DeleteMe customers
- Perform audits of VIP customer information
- Perform site investigations and keep accurate records of site information and removal methods
- Maintain detailed activity logs documenting your progress
- Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
- Assist with ad-hoc requests for data removal as needed
Requirements
- 5+ years of experience in operations or customer service
- 3+ years of experience in incident management or rapid response customer service
- Experience working with a high growth company or fast paced environments
- Demonstrated history of developing and improving operational processes
- History of delivering on large, impactful projects
- Previous experience of working with global teams
- Experience working with Product and Engineering teams
- Flexibility to travel internationally as needed
- Proficiency with G Suite, Slack, Jira
- Must be based in the Boston, MA area and able to work in-office five days per week.
What We Offer
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
Benefits and eligibility may vary based on role, location, employment status, and other factors.
DeleteMe Boston, Massachusetts, USA Office
Boston, MA, United States
DeleteMe Somerville, Massachusetts, USA Office
Somerville, MA, United States
Similar Jobs
Edtech
Field-based Account Executive responsible for hunting and closing institutional B2B nursing education sales within New England. Generate pipeline via cold outreach, demos, events, and webinars (60–70%); manage onboarding, retention, and upsell activities (30–40%). Meet quotas, maintain CRM data, collaborate cross-functionally, and travel extensively to secure bulk institutional contracts.
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
The Senior Technical Product Manager II will oversee the execution of Security Products workstreams, focusing on customer needs, engineering collaboration, and communication of product value and updates.
Top Skills:
CloudSaaSSecurity Products
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Lead and mentor a multidisciplinary engineering team to build and deliver scalable security products (identity management, threat detection, data protection). Drive technical roadmap, manage delivery timelines and risks, enforce security best practices and operational excellence, and own recruitment, performance, and career development for the team.
Top Skills:
Apache FlinkAWSAzureChefCryptographyGCPGoHelmIds/IpsJavaScriptKafkaKubernetesNode.jsSIEMTerraformVulnerability ScannersWaf
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
