The Score Advisor manages high-value requests from customers, performs audits, and collaborates with teams to improve operational processes and support data removal initiatives.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.
Responsibilities
- Manage high value individual requests from DeleteMe customers
- Perform audits of VIP customer information
- Perform site investigations and keep accurate records of site information and removal methods
- Maintain detailed activity logs documenting your progress
- Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
- Assist with ad-hoc requests for data removal as needed
Requirements
- 5+ years of experience in operations or customer service
- 3+ years of experience in incident management or rapid response customer service
- Experience working with a high growth company or fast paced environments
- Demonstrated history of developing and improving operational processes
- History of delivering on large, impactful projects
- Previous experience of working with global teams
- Experience working with Product and Engineering teams
- Flexibility to travel internationally as needed
- Proficiency with G Suite, Slack, Jira
What We Offer
- Comprehensive health benefits
- Flexible work schedule
- 100% work from home
- Generous 401k matching
- Paid time off
- 12 company paid holidays
- Childcare expense reimbursement
- Gym membership reimbursement
- Birthday time off
Top Skills
Google Suite
JIRA
Slack
DeleteMe Somerville, Massachusetts, USA Office
Somerville, MA, United States
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