Scheduling Coordinator

About Associated Home Care

Fueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets. 

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age.  We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry.  Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions. 

Job Summary:

The scope of this position requires overall coordination of an assigned group of clients and caregivers. Ensure that client schedules are complete, caregiver schedules are optimized, and all are always receiving the highest level of services. Frequently communicates with clients, their families, case managers and AHC staff members to ensure continuity and coordination of client care services. Responsibilities and qualifications of this position are to meet and comply with Homecare policies and procedures, federal and state rules and regulations, and to adhere to confidentiality guidelines as set forth in the Health Insurance Portability and Accountability Act of 1996.

Essential Duties and Responsibilities:

• Directly coordinates schedules for an assigned group of clients and caregivers.
• Problem solves concerns and questions regarding client and caregiver schedules.
• Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfactions of services.
• Monitors PD Service Change Log to ensure compliance and accuracy.
• Identifies client authorization and schedule with caregivers of appropriate skill level.
• Confirms all schedules, including any changes with clients, ASAP case manager and or designee.
• Ensure nursing intros and orientations are scheduled appropriately.
• Report changes in status of clients including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc. to the appropriate party, including your supervisor, case manager, emergency contact or nurse assigned to client.
• Coach caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., documents findings and escalate appropriately.
• Communicates with nursing team and supervisor regarding client and or caregiver needs.
• Participate in recruitment or on boarding activities including communicating staffing needs.
• Provides rotating night and weekend on call coverage as needed/assigned by supervisor.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong Customer service-related experience.
• Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
• Is dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
• Strong technical skills: Microsoft Office, Teams.
• Sound and reasonable decision-making judgment skills required. Ability to multitask and work in a fast-moving environment.

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer.
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.

Work Environment:

• Office environment
• Travel to other office locations may be required.

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays