Scaled Sales Associate - SMB

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

• The primary focus areas revolve around managing inbound requests (through chat, email, phone) from hand raisers, providing exceptional customer experiences by addressing their queries promptly and effectively. This involves not only resolving their immediate concerns but also understanding their underlying needs to recommend suitable solutions.
• Assisiting customers in finding optimal product & features solutions, as well as ensuring that they have access to the tools and services they need to thrive in their respective industries. SSAs are tasked with assisting customers and driving the conversation to showcase the value of different product plans and features, help choose the right fit, and share resources for successful trial and adoption.
• Guiding customers through their buyer journey, assisting them at every stage to make informed decisions that align with their goals and objectives.
• Furthermore, they should be able to identify potential upsell and cross-sell opportunities tailored to individual customer needs and requirements to assist in maximizing revenue opportunities.
• Overall, the goal is to deliver a phenomenal customer experience that instills confidence and trust in our SMB customers, fostering long-term engagement, loyalty and establish Atlassian as their go-to partner.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .