Scaled Customer Success Manager

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

Help 1,500 customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres.

At Tiger Data 🐯 (formerly Timescale), we’re building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in real-time. As a Scaled Customer Success Manager, you’ll own outcomes across our 1:many customer segment (~1,500 accounts) and play a direct role in improving portfolio retention, driving qualified expansion (CSQLs), and increasing meaningful product adoption at scale.

This is a builder-operator role. We’re scaling fast, which means we need someone who can execute strong digital CS motions while helping us refine the system underneath. You’ll be analyzing product usage signals, running re-engagement and risk-mitigation plays, launching monthly customer webinars and roundtables, and building personalized adoption campaigns — powered by AI, driven by data, and always human.

You won’t be doing this alone. You’ll work closely with another CSM, our Head of Customer Success, RevOps, and Marketing. The foundation is in place; this is not greenfield, but there’s a real opportunity to strengthen and scale what’s working.

If you love databases, developer tools, and helping technical customers succeed at scale, we want to talk to you.

What you will be responsible for in this role:

• Owning the health and outcomes of our scaled portfolio — including onboarding acceleration, adoption growth, retention risk mitigation, and expansion signal qualification across ~1,500 customers

• Designing and executing segmented 1:many engagement campaigns using tools like HubSpot, Salesforce, and Outreach

• Building personalized monthly adoption email campaigns that improve engagement, clarify customer use cases, and increase adoption of sticky features

• Launching and running a repeatable monthly webinar cadence (product roadmap sessions, customer roundtables, and best-practice sharing)

• Designing and running structured, time-bound plays focused on re-engaging dormant accounts, mitigating churn risk, and identifying and qualifying expansion opportunities

• Analyzing product usage data and telemetry to identify leading indicators of retention risk and growth opportunity

• Generating and qualifying expansion leads (CSQLs) through usage insights and structured discovery — maintaining a strong close rate in partnership with Sales

• Collaborating cross-functionally with RevOps and Marketing to refine segmentation, health scoring, and lifecycle campaign infrastructure

• Leveraging AI tools like Claude, ChatGPT, and Gemini to draft campaigns, surface risk patterns, summarize usage insights, and improve CS leverage

• Providing structured feedback to Product and Engineering based on scaled customer insights

You could be a great fit if you:

• Have 2+ years of experience as a Customer Success Manager (or similar post-sales role) in a scaling B2B SaaS organization

• Have experience working with technical products — familiarity with databases (Postgres/SQL), AWS, or infrastructure concepts is strongly preferred

• Can confidently engage technical stakeholders (DevOps engineers, data engineers, engineering leaders) and translate between technical complexity and business value

• Have experience running segmented or scaled customer engagement programs (1:many campaigns, webinars, digital outreach)

• Are comfortable analyzing product usage data to identify churn risk and expansion opportunities

• Have partnered closely with RevOps and Marketing on lifecycle campaigns or segmentation efforts

• Have a working opinion on how AI is reshaping Customer Success and actively use tools like ChatGPT, Claude, or Gemini to improve efficiency and quality

• Are curious, decisive, and proactive — you think in systems and solve for scale

• Have strong written and verbal communication skills and can drive clarity in async environments

• Thrive in fast-paced environments where autonomy and collaboration go hand in hand

You might not be a great fit if:

• You prefer a traditional high-touch book of business centered on frequent recurring 1:1 calls

• You’re uncomfortable working with technical customers or learning about databases and infrastructure

• You avoid metrics, experimentation, or structured iteration

• You want a fully defined playbook with no expectation to refine or improve it

This role is remote within the United States, with a preference for candidates located in the Eastern or Central time zones. The compensation range for this role is $90,000–$140,000; the package will include base salary, performance bonus, and equity (stock options).

• We respond to every applicant.

• We review applications fairly and objectively, and shortlist based on relevant skills and experience.

• We ensure clear and timely communication throughout your candidate journey.

• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger Data

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

(Please note that benefits may vary based on country.)

• Flexible PTO and comprehensive family leave

• Fridays off in August 😎

• Fully remote opportunities globally

• Stock options for long-term growth

• Monthly WiFi stipend

• Professional development and educational resources 📚

• Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯