As a Customer Success Manager, you will enhance client engagement and satisfaction through data analysis, strategy execution, and scalable programs for a large customer base.
Empower digital-first clients to thrive with Coveo
Have you ever wondered how far great guidance and smart enablement can take a customer? As a Customer Success Manager for our Scaled program, you’ll build digital-first engagement models to boost adoption, drive retention and expansion across our customer base.
With a consultative mindset and a knack for identifying trends and opportunities, you’ll turn data into insight, insight into action, and action into lasting client success.
This is a dynamic environment where you’ll refine our one-to-many approach, create meaningful customer outreach, and ensure every user gains tangible value from our product ecosystem.
As our Customer Success Manager, you will:- Analyze product usage to identify trends, recommend improvements, and elevate satisfaction and value realization.
- Simplify complex product capabilities into accessible guidance that helps clients reach their goals at scale.
- Develop and execute strategies for digital channels, focusing on a 1:many approach that strengthens engagement and improve product understanding
- Contribute to the improvement of scaled CS playbooks geared towards nurturing a large customer base.
- Innovate our approach to tech, data and automation with Customer Success platforms like Gainsight, Salesforce, etc.
- 3+ years of customer success or customer experience managing a large customer base of 150+ customers.
- Experience building and managing a scaled customer success program to drive engagement, adoption, and value outcomes in a digital-first environment.
- Strong communication and interpersonal skills to build trust and influence stakeholders.
- Analytical strengths enabling you to translate complex data into clear, compelling recommendations.
- Strong command of Customer Success tools like Gainsight and Salesforce
- Industry knowledge of self-service solutions, or support centers.
- Previous involvement in customer communities or customer experience programs.
- Familiarity with business intelligence tools.
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Top Skills
Gainsight
Salesforce
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Software Sales Executive will sell Identity Security Solutions in the Public Sector, exceed revenue goals, develop business plans, and provide tailored customer service while collaborating with partners and internal teams.
Top Skills:
Salesforce
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
As a Sales Engineer for Mid Market, you will partner with Account Executives to drive revenue growth through product demos, RFIs, and POCs, while becoming an expert on the product and competition.
Top Skills:
APIsSaaS
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
The Marketing Operations Manager will oversee the MarTech stack, drive AI integration for marketing processes, ensure data structure and compliance, and collaborate with cross-functional teams to support business growth.
Top Skills:
6SenseAi PlatformsMarketoSalesforceSnowflakeSQLTableau
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
