SMX is seeking an SDN FSR Task Lead to provide daily leadership and operational oversight for Field Service Representatives (FSRs) supporting the Satellite Deployable Node (SDN) Family of Systems under USSOCOM. This role serves as the primary point of contact for SDN FSRs, ensuring all technical support, sustainment, training, and refurbishment tasks are executed on schedule and to the highest standards. The Task Lead works closely with FSRs and program stakeholders to resolve field-level issues, coordinate logistics, maintain equipment accountability, and support mission continuity across multiple CONUS SOCOM locations.
This position requires a DoD Secret clearance with the ability to obtain TS/SCI, which requires US citizenship for work on DoD contracts.
Responsibilities:
- Lead and coordinate daily activities of assigned SDN FSRs across multiple CONUS SOCOM locations
- Serve as the primary interface between the FSR team, Operations Manager, and customer points of contact
- Provide technical guidance, troubleshooting support, and escalation management for complex SDN system issues in the field
- Oversee FSR scheduling, task assignments, and work order tracking to ensure timely and effective support
- Coordinate logistics for equipment shipments, replacements, and inventory accountability in collaboration with logistics staff
- Monitor FSR compliance with program processes, maintenance tracking (e.g., COLTS, DPAS), and government property management requirements
- Assist with onboarding and mentoring new FSRs to maintain high performance standards
- Develop and maintain field status reports and other deliverables required by contract or customer
- Identify field-level challenges and recommend improvements to optimize sustainment and support services
- Support customer site visits, technical meetings, and status updates as needed
- Ensure proper documentation of sustainment actions, equipment transfers, and inventory updates per program guidelines
Required Qualifications:
- Active DoD Secret security clearance with the ability to obtain and maintain TS/SCI
- 5+ years of experience in tactical systems support, systems integration, or similar DoD technical field roles
- 3–5 years of relevant experience supporting tactical communications or IT sustainment programs, ideally within SOCOM or similar military environments
- Strong knowledge of tactical network design, Linux/server administration, and C4ISR systems
- Strong knowledge of SDN systems or comparable tactical network solutions
- Demonstrated ability to troubleshoot and configure secure communication networks and devices
- Proven ability to lead and coordinate dispersed field teams
- Excellent troubleshooting, technical support, and customer service skills
- Familiarity with government maintenance tracking databases (e.g., COLTS, DPAS) and property accountability processes
- Strong communication skills, along with excellent technical documentation and stakeholder coordination abilities
Preferred Qualifications:
- TS/SCI Eligible
- Bachelor’s degree in engineering, Information Technology, or a related field
- Previous SOF affiliation or experience supporting USSOCOM programs
- Experience with tactical routers, switches, SATCOM systems, LTE/cellular tech, and secure certificate management
- Familiarity with government property handling (GFP/CAP), acquisition processes, and fielding integration
- Previous experience as a Team Lead or Site Lead for FSR teams or similar field-based operations
- Experience supporting USSOCOM or other Special Operations Forces
- Knowledge of government logistics and inventory tracking systems (e.g., COLTS, DPAS)
- Familiarity with CPARS or similar contractor performance reporting processes
Application Deadline: August 11, 2025
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
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