Sarawak Field Services Team Leader

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About this opportunity:
Ericsson is looking for a Regional Team Lead to lead the Field Services Operations (FSO) team in the Sarawak Region, supporting CelcomDigi network operations and maintenance. This role is a key leadership position responsible for ensuring high-quality service delivery, operational excellence, and compliance with safety and performance standards. You will work with minimum supervision, lead on-site teams, coordinate with internal stakeholders and partners, and support the Regional Manager in achieving operational KPIs and customer expectations.
What you will do:

• Lead and manage the regional Field Services team to ensure efficient network operation and maintenance activities.
• Act as the primary point of contact for field operations in the Sabah region, supporting CelcomDigi network performance and service continuity.
• Plan, coordinate, and supervise corrective and preventive maintenance activities across assigned sites.
• Provide technical guidance and problem-solving support to field teams, ensuring issues are resolved effectively and within SLA targets.
• Monitor daily operations, analyze performance data, and take proactive actions to meet operational KPIs.
• Support the Regional Manager in service delivery, reporting, and continuous improvement initiatives.
• Ensure compliance with Occupational Health & Safety (OHS) standards and Ericsson MS OHS framework.
• Conduct site inspections, risk assessments, and safety audits; ensure proper use of Personal Protective Equipment (PPE).
• Supervise and coordinate third-party and subcontractor activities, ensuring adherence to safety, quality, and security requirements.
• Manage site access control, physical security compliance, and escalation of any safety or security incidents.
• Foster a results-driven, collaborative, and high-performing team culture.

Our Requirements:

• Must have Strong technical background in telecommunications field operations, network maintenance, or related domains.
• Proven leadership experience, with the ability to lead teams with minimum supervision.
• Strong analytical and problem-solving skills, with a results-oriented mindset.
• Experience working with operational KPIs, SLAs, and customer performance targets.
• Good understanding of OHS standards, safety regulations, and site risk management.
• Ability to manage multiple stakeholders, including internal teams, customers, and third-party vendors.
• Strong communication and coordination skills, management skill, leadership skills.
• Willingness to work in field-based environments and handle regional operational responsibilities.
• Experience in leading regional or multi-site field service teams.
• Strong customer-facing experience in telecom operations.
• Demonstrated ability to drive performance improvement and operational excellence.
• Hands-on leadership style with strong accountability and ownership

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Sarawak
Req ID: 783457