Salesforce Support Engineer

Work Location Type: Hybrid
About Grainger:
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $79,000.00 to $131,600.00.
Rewards and Benefits:
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position details:
As a Software Engineer this role is involved in the full systems life cycle from designing, configuring, testing, implementing and supporting application software and systems that are delivered on time and within budget. You will focus on end user support and continuous improvement. You will partner with Architects, Business Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions.
Software Engineers may be assigned to either development or support functions.
You will:

• Collaborate with business colleagues, to diagnose and resolve technical issues.
• Develop and maintain working knowledge of the systems supporting the business processes for the Sales and Customer Service Teams
• Provide business analysis, support and design options for technical solutions of defined business problems
• Provides ongoing production support, including engagement with end users and collaboration with technical teams to diagnose and resolve technical issues.
• Provide status updates and formal communications of work efforts as appropriate.
• Complete analysis that drives understanding and actions items related to continuous improvement opportunities.
• Maintain awareness of and engage as appropriate with the technologies and Business processes interact with Sales and Customer Service solutions.
• Participate actively in daily standups, and all other team meetings
• Assist post-production support to address production defects and align on the transition from build to run.
• Handles and implements third-party integrations including trouble-shooting and partnering with vendors/partners on issue resolution.
• Provide analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed
• Create test strategies, conduct testing, and promote changes through our multi-tier environment
• Develop and Maintain Knowledge articles for problems/user issues.
• Support data load and maintenance activities as defined.
• Actively contribute to continuous improvement and knowledge sharing opportunities driving improvement across the team.

You have:

• Process-driven analysis skills
• Facilitation skills to elicit requirements/issue details from various personas across the organization including senior executives
• Proven experience in driving consensus across multiple stakeholders
• Strong verbal and written communication skills to work effectively with clients, team members, and management
• Experience successfully analyzing and documenting complex business processes
• Experience with Data loads and job scheduling
• Knowledge of Agile/Lean framework and methodology
• Experience with influencing the design and deliverables of projects.
• Enjoys working in a highly collaborative team environment consisting of both technical and business members where functionality is designed and released on a biweekly basis
• Must have a proactive, results oriented attitude, can lead by example to coach and mentor others, with a superb work ethic and the flexibility to work within an environment of constant change.
• Pursues learning beyond scope of current assignments.
• Able to present complex technical information to a non-technical audience.
• Ability to adapt to changing business processes, technologies, and environments.
• Business Systems Analyst experience
• Experience working with the Agile development methodology.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.