Salesforce Product Owner

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to advance the mission to find a cure for cystic fibrosis and to provide all people with CF the opportunity to lead long, fulfilling lives by funding research and drug development, partnering with the CF community, and advancing high-quality, specialized care.

 

By joining the Cystic Fibrosis Foundation, you will be part of a dedicated team committed to our core values and working towards a cure for cystic fibrosis. We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the lives of those affected by CF. Learn more about why work at the Cystic Fibrosis Foundation.

Position Summary:

The Product Owner will be responsible for leading the strategy, development, and optimization of the Salesforce platform to support the organization's strategic initiatives and goals. Operating skillfully in a highly collaborative, mission-driven nonprofit environment, the Salesforce Product Owner will be programmatically neutral and will collaborate with cross-functional teams, stakeholders, and technology partners to enhance system functionality, drive innovation, and improve user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Product Roadmap:  develop, maintain, and evolve the Salesforce product roadmap in close collaboration with leadership, technology, functional leads, and end-users. Manage and prioritize the product backlog of enhancements, bugs, and standard maintenance to deliver key milestones identified on the roadmap. 

• Stakeholder Collaboration: collaborate with stakeholders to gather, analyze, and translate business requirements into functional solutions. Build strong relationships with customers, stakeholders, team, and cross-team members. 

• Releases and Enhancements Management: oversee system releases, enhancements, and upgrades, ensuring smooth implementation and minimal disruption. Lead and coordinate all testing activities in partnership with business owners. 

• End User Support / Change Management: serve as a Salesforce champion and promote user adoption within the organization. Ensure the creation and maintenance of training and communications for end-users and back-office staff. 

• Data Analytics and Reporting: leverage data analytics and develop reports and dashboards to provide insights into key performance metrics, helping stakeholders make informed business decisions that support Foundation strategic goals. 

• Continuous Improvement: drive adoption and continuous improvement through training, documentation, and stakeholder engagement. Monitor system performance, resolve issues, and implement optimizations to enhance efficiency and user experience. 

• Industry Trends: stay informed on industry trends, emerging technologies, and compliance requirements to drive product evolution. 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelor's degree in business administration, finance, technology, or related field required. 

• Minimum of 7-9 years of experience in business analysis or system management. 

• 1-3 years of experience with a single application in roles such as Product Owner, Project Manager, or Business Analyst. 

• Minimum of 10 years of experience with implementation/change management of new technology solutions. 

• Certified Scrum Product Owner (CSPO) preferred. 

• Advanced knowledge and experience in data analytics techniques, tools, and methodologies. 

• Strong oral and written communication skills at all levels of the organization.

• Strong project and change management, organizational skills, and attention to detail. 

• Familiarity with relevant laws of data security and privacy. 

• Ability to work within the highest ethical and confidentiality standards.

• Strong relationship management, partnership, and collaboration skills. 

• Positive attitude, innovation, and goal-oriented mindset. 

 

REPORTING RELATIONSHIPS:

• Reports to the Senior Director, Marketing. No direct reports.

WORKING CONDITIONS:

• Normal office environment with little exposure to excessive noise, dust, and temperature.

• No heavy lifting required.

• Minimal travel (e.g., 2x/yr) to conferences and meetings, as necessary.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

This position will be posted for a minimum of 5 days or until the position is filled. Applications will be accepted on an ongoing basis, so candidates are encouraged to apply promptly if interested.

The salary range is $122,500.00 to $153,000.00. Specific salary varies based on geographic location and is commensurate with experience.

Total Rewards: The CF Foundation is committed to offering competitive compensation (base pay and incentive), benefits, time off and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly qualified and diverse workforce. Visit our Why Work at the Cystic Fibrosis Foundation for detailed total rewards information.

The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, pregnancy, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Reasonable Accommodations: The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].

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