Serve as a trusted Salesforce consultant delivering configuration, administration, customization, and performance monitoring across multi-cloud Salesforce environments. Collaborate with clients and dev teams to analyze business processes, implement enhancements, troubleshoot issues, and adopt firm-approved AI-enabled solutions while ensuring data protection and best practices.
CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine deep domain expertise with the power of data, AI, and technology to modernize workflows, drive human-centered change, and maximize transaction value. Grounded in our Core Values, we are committed to solving today's most complex challenges while delivering a better experience for our clients, our people, and our communities. When you join CrossCountry, you become part of a team that believes in collaboration, generosity, and the drive to help our clients work smarter, build resiliency, and prepare for the future.
By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.
The Salesforce Consultant will help support a wide range of business processes, systems, and managed service projects. The ideal candidate has prior Salesforce consulting experience and isn't afraid of a challenge. You will work closely with our team of consultants on a variety of clients and support tasks for our private sector clients.
What You'll Do:
- Leverage a strong understanding of Salesforce multi-cloud capabilities.
- Play an active role in configuring the solution and supporting the development team for a variety of client needs.
- Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management.
- Implement and maintain customizations and enhancements per client requirements.
- Proactively monitor Salesforce instances for health and performance issues and take necessary action to ensure optimal system performance.
- Identify and troubleshoot issues, and provide timely resolution and escalation when needed.
- Work with our clients and all stakeholders to build clear use cases.
- Perform rapid analysis and decomposition of complex business information, recommend leading practices, and present associated technical process components.
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
What You'll Bring:
- 1–4 years of professional consulting experience, with a proven track record of managing multiple client tickets simultaneously without sacrificing strict attention to detail.
- 1+ years of hands-on Salesforce configuration experience (e.g., creating fields, page layouts, workflows, or flows).
- Strong analytical skills, proficiency in Microsoft Excel, and strong written and verbal English communication skills.
- A proactive self-starter who can work seamlessly both independently and collaboratively within a dynamic team environment.
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
- Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.
Required Certs:
- Salesforce Certified Administrator
Qualifications:
- Bachelor’s degree or equivalent experience in a technical field.
- Experience in consulting is required.
CrossCountry Consulting is required to include an estimate of the compensation range for this role. The following range takes into account a wide range of factors including but not limited to, skills, experience, education, licenses, certifications, business needs, and internal equity. An estimate of the current range is $75,000 - $90,000 per year + annual bonus + additional benefits.
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
CrossCountry Consulting Boston, Massachusetts, USA Office
60 State Street, Suite 2150, Boston, United States, 02109
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