Salesforce Business Analyst - Sales

Job Title:Salesforce Business Analyst - Sales

Role Overview:

We are seeking a highly motivated professional to join our team, responsible for optimizing business operations through Salesforce Sales Cloud and Order Management systems. In this role, you will gather and analyze business requirements, streamline processes, provide user support and training, and collaborate cross-functionally to enhance efficiency. You will work across key Salesforce functionalities, including Customer, Opportunity, Order, and MDF/Rebate management, to drive operational success and improve business performance.
This is a Hybrid position located in Frisco, TX. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to the location and are not offering relocation assistance at this time.

About the Role:

• Collaborate with stakeholders to gather business requirements and translate them into functional specifications.
• Conduct process analysis to identify inefficiencies and opportunities for process improvements in Salesforce Sales Cloud and Order Management systems.
• Analyze and improve order management processes within Salesforce, ensuring a seamless workflow from order creation to fulfillment.
• Collaborate with internal teams to ensure order management systems are properly integrated with sales, finance, and logistics teams.
• Provide Train the Trainer training and support on Salesforce Sales Cloud and Order Management functionalities.
• Troubleshoot and resolve issues related to the Salesforce platform and order management processes.
• Provide support in the customization and integration of Sales Cloud with other systems to improve user adoption and business processes.
• Work closely with business users, developers, and IT teams to ensure Salesforce solutions meet business objectives.
• Serve as the liaison between business stakeholders and technical teams to ensure effective communication and solution delivery.

About You:

• Preferrably a Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field (or equivalent work experience).
• 3+ years of experience as a Business Analyst, with a focus on Salesforce Sales Cloud and Order Management.
• Firsthand experience with Salesforce Sales Cloud and Order Management.
• Strong understanding of business processes related to sales, order management, and customer lifecycle.
• Solid analytical and critical thinking skills, with the ability to translate business needs into technical solutions.
• Excellent communication and people skills to work effectively with both technical and business teams.
• Salesforce certifications (such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder) is a plus.
• Experience with Workday Finance is a plus.

#LI_Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support for Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

The starting pay range for this position is $93,370.00-$153,400.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.

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