Salesforce Administrator

Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and other patient populations throughout the world, as well as by leading researchers. To learn more about our organization, please visit . 

You will be part of a team that includes not just your typical SaaS business functions (Sales, Marketing, Customer Success), but also engineers, psychologists, business leaders, and even a world-renowned neuroscientist. We are proud to say that you will be surrounded by some of the smartest, enthusiastic, hard working and dedicated people that you’ll ever meet (at least, that we’ve ever met!). 

At Creyos, we understand that solving big challenges demands unwavering resilience and determination. We don’t stop until we achieve our goals. People who thrive at Creyos are driven, curious, hardworking, and enthusiastic about scaling a company—along with having a good sense of humor. If this resonates with you, we’d love to hear from you!

We are seeking a detail-oriented and proactive Salesforce Administrator to manage and optimize our Salesforce platform. This role is critical in ensuring data accuracy, streamline workflows, and support our finance, sales, marketing, and customer success teams. The ideal candidate will have basic experience in Revenue Operations and a strong technical aptitude to support ongoing system improvements.

As a SalesForce Administrator at Creyos, you will handle:

Salesforce Administration:  

• Manage user accounts, security settings, roles, and permissions.
• Implement and maintain Salesforce customizations including custom fields and objects, layouts, workflows, process builder, flows, and validation rules.
• Implement and maintain system integrations with our related business systems including HubSpot, ZoomInfo, Outreach, Zendesk, Zoom, Chorus, Maxio and other systems. 
• Maintain data integrity by regularly cleaning and validating data.
• Implement process automation using tools like Workflow, Process Builder, and Flow to streamline repetitive tasks.
• Manage and configure custom objects, fields, page layouts, and record types.

Supporting Sales & Revenue Operations Processes:  

• Assist with pipeline management, lead routing, and forecasting.
• Support onboarding and training of new Salesforce users.
• Collaborate with teams to help assess performance and optimize lead management, account management, and activity tracking.
• Create and update simple dashboards and reports for sales and CS teams.
• Gather feedback from end users on workflow, dashboards and processes to share with senior team members.

Data & System Maintenance:  

• Perform regular audits to ensure data accuracy and completeness.
• Troubleshoot system issues and liaise with Salesforce support or third-party vendors as needed.
• Document workflows, configurations, and best practices for future reference.

Continuous Improvement:  

• Stay updated on new Salesforce features, releases, and best practices.
• Identify opportunities for system enhancements and process improvements.
• Support the development of user guides and training materials.

• Experience in Salesforce Administration. 
• Salesforce Certified Administrator. 
• Ability to manage several ongoing Salesforce.com customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams.
• Strong proficiency with Salesforce.com including a deep understanding of customization capabilities across Sales Cloud, Service Cloud, Communities and the overall Force.com platform in a Lightning-based environment.
• Demonstrable experience customizing the platform based on user requirements including custom fields and objects and layouts along with automation capabilities such as workflows, process builder, flows, and validation rules.
• Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.
• Strong analytical skills and the ability to meet tight deadlines.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Strong understanding of Excel, BI, SOQL.
• Understanding of DLRS (declarative lookup rollup summaries).

• Experience working with a fast growing organization
• Health technology experience considered an asset 

• Grow through our career paths leading to more senior roles. We invest in the development of our team members, provide significant opportunities for growth and career advancement, and do everything we can to support one another to ensure individual and team success. In 2024, 25% of our team members were promoted at least once to more senior roles! 
• Recharge during our annual company-wide break and extra holidays. In addition to vacation and quarterly Personal Days, every year we take a company-wide break in December to rest and recharge. We also give team members two additional holidays off per year: U.S. Independence Day and U.S. Thanksgiving, which we celebrate as Brain Holidays. We want you to feel motivated and energized at work! 
• Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.

This is a hybrid role with time spent in our downtown Toronto office.

Creyos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, and disability, or another legally protected status. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Creyos will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify our Talent Acquisition Manager directly and we will work with you to meet your needs.