Salesforce Administrator

Summary

Our team is looking for a Salesforce Administrator that possess a combination of Salesforce platform experience, business analyst insight, technical capabilities and a solid understanding of core business processes. The Salesforce Administrator will ensure our Salesforce environment is optimized and efficient across the organization and translate business requirements into technical solutions while maintaining the integrity of the system. This role will work together with the Global Sales and Marketing Business Integration Department to deliver and optimize the use of Salesforce. This is an onsite role - based out of the Chelmsford MA office.

Responsibilities

Administration

• Function as one of the Global Salesforce Administrators with a focus on the Americas’ region
• Liaison between Americas region and Global Salesforce Team in Sweden Headquarters
• Manage data quality and dataflow within the Salesforce platform and integrated systems
• Partner with business leaders, subject matter experts and various departments by leading the coordination of the evaluating, investigating, planning, and deploying new development requests from users to support sales growth
• Work cross functionally with system administrators to detect issues across sales systems and propose solutions. Communicate with management on effectiveness of system
• Understand region and global needs for Salesforce; document business cases, user stories and technical recommendations
• Gather, review and prioritize user needs for roadmaps and provide feedback to Global Team on roadmap strategies
• Test, validate and provide feedback to Global Salesforce Developers, Architects, Administrators on new features and enhancements
• Establish best practices for sales processes in Salesforce and oversee system governance for the Americas and Global Organizations
• Stay updated on Salesforce platform updates and suggest changes to our implementation to drive sales efficiency
• Appreciation and understanding of current technology tools used throughout the organization including Service Cloud, Pardot, and other integrated, internal systems
• Investigate and evaluate third party add-ons for Salesforce: test functionality in live platform, manage user testing and execute implementation
• Maintain accuracy of Americas Roles and Profiles within the Global Salesforce Org
• Align with Global and regional colleagues on communication for enhancements, future releases and associated training

Training / Reporting

• Create dynamic reports and dashboards for various levels of employees, departments and management
• Align with Global Sales Operations and System Business Analysts for communication on enhancements, future releases and associated training
• Support Americas’ users in day-to-day operations, system bugs and inquires

Essential Skills

• Ability to estimate own work, address challenges, and find solutions without detailed guidance
• Strong ability to influence others to drive projects forward
• Ability to prioritize in a fast-paced environment and excellent project management skills
• Strong attention to details, excellent planning, and organization skills
• Well-developed interpersonal and communication skills
• Ability to work with all levels of management
• Resourceful, strategic and adaptive to change
• Effective multitasking skills

Education and Experience

• Bachelor’s Degree in Business or related field
• 2-3 years’ experience as a Salesforce Administrator
• 3-5 years’ experience in Salesforce platform
• Salesforce Certified Advanced Administrator
• Experience working with Sales, Service, Marketing, and/or Community applications within Salesforce
• Experience from other global enterprise companies
• Familiarity with governance models for workflow, such as ISO or SOX

Valued but not required skills or experience

• Additional Salesforce Certifications a plus
• Master’s Degree in a related field
• Bi-lingual in Spanish

Required Travel

• Position could require quarterly trips to Sweden
• Travel up to 25% of the time

Physical demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary range:

The approximate pay range for this location and position is $90-110K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.

At Axis Communications, we value the diverse talents and perspectives that our global team brings to our organization. However, we want to inform all potential candidates that Axis Communications does not offer visa sponsorship for any positions. Thank you for your understanding and interest in joining our team.

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

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