Salesforce Administrator

Fintua is a global leader in indirect tax compliance and tax technology. Our all-in one-platform streamlines global VAT compliance, recovery, eInvoicing and payments - helping businesses navigate the complex indirect tax landscape with ease and confidence.

Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 10 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the past 4 years.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. We have over 1,200 employees globally and are currently looking for the newest member of our team.

Responsibilities include:

Salesforce:

Manage daily administration of Salesforce and Account Engagement (Pardot), including user provisioning, role hierarchies, permission sets, and issue resolution.

Ensure data integrity through regular deduplication, validation rule maintenance, and enrichment processes.

Design, build, and maintain reports, dashboards, and workflows to provide actionable insights for sales and leadership teams.

Assist in the development and deployment of process automations, such as Flows, Approval Processes, and other declarative tools.

Perform quarterly system audits to ensure data accuracy, compliance, and platform optimization.

Partner closely with Sales and Client Management teams to align system configurations with evolving business requirements.

Provide onboarding support, including user setup, pipeline management, permissions, and training on Salesforce best practices.

Develop and maintain clear documentation and training materials to support user adoption and system efficiency.

Conduct regular audits of tool usage and assist with license management and renewals.

Create and maintain Standard Operating Procedures (SOPs) to ensure consistent and efficient system usage.

Other Sales Tools:

• LinkedIn Sales Navigator, Apollo, ZoomInfo:

- Provide list-building support as needed (e.g., account/contact sourcing).

- Maintain integrations with Salesforce or import lists manually.

- Monitor usage and coordinate access or seat requests.

• DocuSign:

- Upload and maintain standard templates.

- Track document completion statuses and assist users with minor issues.

• Coordinate licenses, troubleshoot issues, and serve as the point of contact for questions related to these platforms.

• 3+ years’ experience in a Salesforce Admin Role
• Familiarity with LinkedIn Sales Navigator, Apollo.io, ZoomInfo, and DocuSign.
• Proficient in Excel and data manipulation.
• Excellent attention to detail and data hygiene standards.
• Strong written and verbal communication skills.
• Process-oriented with a continuous improvement mindset.
• Highly organized and self-motivated.
• Ability to prioritise and execute multiple tasks in a deadline-driven environment

Preferred Qualifications:

• Salesforce Administrator Certification or equivalent experience.
• Understanding of sales cycles and B2B lead generation.
• Experience in SaaS or tech environment.

At Fintua, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Competitive pension
• Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
• Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• Death in Service Benefit
• Milestone Recognition Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme, CluneTech Life

Fintua is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.