Salesforce Administrator II

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Business Application Team in Austin is looking for a driven, Salesforce Administrator II to join our team to ensure that core business processes are supported, maintained, and constantly improving. As a key member of our Engineering Team, you will be reporting to the Manager of Business Applications. You will work with leaders of our diverse business units to meet their needs, identify and implement improvements, and ensure system availability is functionality at the highest levels.

You will also use your creativity and project management skills to participate in key team projects with the Business Applications team to continue to configure and optimize the business use of Salesforce.

What you’ll do:

• Administration, development, and execution of solution on BigCommerce’s Salesforce platform to enhance our operational capabilities to increase productivity

• Work on SLA support tickets for Salesforce

• Troubleshoot and resolve declarative engineer production issues to minimize the business impact

• Work with BC Solution Architects, Developers and other Administrators and contribute to our Salesforce Roadmap

• Support data integrity and improve data quality from within Salesforce

• Maintain security roles, profiles, access rights for users within the application

• Create and manage custom reports, complex workflow rules, approval processes, and data validation to support business processes

• Understand what needs development work within our existing Apex Triggers, Classes, Visualforce Pages & Lightning Components as per business requirements

• Work with Developers & Architects on the Salesforce and other platforms to deliver complicated high-value cross-platform projects.

• Collaborate with internal stakeholders to develop & implement business requirements, best practices, process flows, configuration and testing

• Manage metadata changes to production & sandbox instances and environment comparisons through DevOps tools and leverage version control

• Ability to confidently perform data migration through DemandTools, data loader, and other tools

• Assist with the implementation and support of third-party managed packages on the force.com platform

• Collaborate with learning and development to prepare Salesforce related documentation (training materials, process, data flows and use cases).

• Deep dives into Salesforce data to help make well-informed decisions

• Remain current on Salesforce.com best practices and technologies.

• Advocate for modern development practices and tools

Who you are:

• BS Computer Science or Equivalent

• 2+ years of experience as a Salesforce.com Administrator.

• Hands on experience managing large Salesforce Orgs with 500+ users

• Salesforce.com Certified Administrator required

• Salesforce.com Certified Advanced Administrator desired

• Experience in one of Sales, Service, or Marketing Cloud instances

• Proven ability to thrive in fast-paced a dynamic high growth environment

• Proven ability to complete tasks in the resourceful and effective way

• Proven ability to analyze complex issues in great detail

• Excellent interpersonal and collaboration skills

• Excellent verbal and written communication skills

Nice to Have:

• Salesforce.com Certified Sales Cloud or Service Cloud Consultant

• Salesforce.com Certified Architect

• Gainsight, Zuora or Marketo experience

• Experience with Salesforce Community and Knowledge preferred

• Experience in developing Lightning Components

• Experience with SOAP and REST

• Understanding of code promotion, version control, and ALM processes

(Pay Transparency Range: $63,000.00 - $127,000.00)

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.