Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible

Job Summary

• Digital LOB leader with customers, partners, industry analysts; specifically, for LAVA, Messaging, and OB Solutions.

• Develop and continuously update vision and plan based on market dynamics, customer feedback, and analyst input; operationalize strategy & align with corporate goals/targets.

• Manage Digital bookings/revenue ($185M in revenue). Develop & manage AOPs and MYPs, closing tracking results to plan/targets and identifying strategies to achieve plan remediation efforts to address gaps. Manage operating metrics/trends, establish plans to improve (e.g. costs per unit, revenue per unit, volumes, sessions, etc.…).

• Partner with customers and sales to position and drive the Digital portfolio, driving early adoption of Nuance technologies with customers/partners Globally.

• Represents Digital at conferences and with Industry analysts.

• Partner with marketing to maintain intel on key competitors, establishing and executing strategies to overcome competitive obstacles in market.

• Partners with sales and Field Marketing to analyze Pipeline and drive offers to improve/enhance pipeline by product

• Provides input to Product Management and Product Marketing related to product capabilities/roadmap and industry market dynamics in support of differentiated (non-commoditized) offerings

• Manage key customer/partner relationships

• Partner with cross functional teams to deliver on customer commitments and manages KPIs

Relevant Experience: 10+ years of experience in leading a complex technology portfolio; preferably in Digital Consumer Engagement

Education Requirement: Undergraduate bachelor’s degree in Business, Marketing or related field

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Talent Acquisition Team and let us know the nature of your request and your contact information.