Toast

We power successful restaurants.

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Solutions Engineer

Sorry, this job was removed at 12:16 p.m. (EST) on Tuesday, July 9, 2019

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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.

What you will do:

Assist District and Inside sales teams in presenting the Toast product and platform to prospects
Become an expert in the product with complete knowledge of the technologies and the application software
Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
Work closely with Sales Enablement regionally to provide training and product expertise
Attend trade shows and other events as a Toast brand ambassador
Works under supervision of the Director, Solutions Engineering
Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
Must have the ability to work with minimal supervision
A strong spirit and energy to provide the best support in the restaurant industry
Comfortable working in an entrepreneurial environment
Travel 30% or more

Do you have the right ingredients?

Minimum two years hospitality or related industry experience required
Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
Strong problem solving/troubleshooting skills
POS knowledge required
Restaurant operations experience a plus
Ability to manage multiple customer implementations simultaneously working in a fast paced environment
Excellent communication and customer service skills
Detail oriented
Bachelor’s degree or equivalent
Must have ability to work closely with Product Management
Must have the ability to work with minimal supervision
A strong spirit and energy to provide the best support in the restaurant industry

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Aja Sullivan

DEI Manager (she/her)

Baking an Inclusive Culture

An expansive diversity, equity and inclusion program

In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.

I want all Toasters to feel comfortable and safely be their true selves.

Herb Dilema

Senior Director, Customer Care (he/him)

Toast Together, Grow Together

Belonging provides a foundation for employees to rise

Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.

When an individual is able to be comfortable not only in their role but in their environment, we see their best self and in turn, we know that they will grow and prosper at Toast.

Carlos Diaz

Senior District Sales Manager (he/him)

Inclusive Remote Culture

Connecting employees all around the world

Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.

Even though many of us are fully remote or hybrid, it feels like family, and everyone knows each other well. Virtual events help introduce us to other people and teams outside of our usual work environment.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training