Senior Solution Consultant- eCommerce & Retail at Mirakl (Greater Boston Area, MA)

| Greater Boston Area
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Last year, online marketplaces grew at more than twice the rate of overall eCommerce. Why? Because the marketplace model offers organizations the opportunity to thrive in the new digital-first world. Online marketplaces provide customers with an optimum purchasing experience and a wider product assortment by bringing together third-party sellers in a single site.

Mirakl’s mission is simple. We help our clients seize this opportunity by providing the unrivalled technology, expertise, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakl’s recent $555M fundraising values the company over $3.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1700 passionate new Mirakl workers over the next 3 years.

As Mirakl continues to grow, we are committed to staying true to our five core values: get things done, go above & beyond, succeed through expertise, work hard together, and satisfy & empower clients.

More about Mirakl:

  • The industry’s first and most advanced enterprise marketplace SaaS platform at the heart of digital transformation for the world's most forward-thinking organizations;
  • A hypergrowth company with a global presence and close to 600 employees in 14 countries. We have offices in Paris, Boston, Barcelona, Bordeaux, Chicago, London, Munich, New York, and Sydney
  • Enabling over 300 of the world’s most trusted brands including ABB, Astore by AccorHotels, Best Buy Canada, Carrefour, Catch Group, Changi Airport, Darty, Decathlon, The Kroger Co., Leroy Merlin, Madewell, Maisons Du Monde, and Toyota Material Handling with the speed, scale and agility to win in the changing eCommerce landscape.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Senior Solution Consultant to join our Customer Success Team.

Your Impact:

The Senior Solution Consultant will be responsible for providing functional and technical expertise during the design and deployment of the Mirakl platform. This role requires a deep knowledge of eCommerce ecosystems and an eagerness to help clients go-live on the platform quickly and successfully.

What you will do at Mirakl:

  • Offer Product Expertise: Develop and maintain a deep understanding of Mirakl’s Platform, use cases, and services, as well as the best practices and how these provide value to our customers. Utilize this knowledge as a trusted advisor to support and guide our customers in making the right configuration and integration choices.
  • Deliver Value & Satisfaction: Kick-off new engagements by understanding the customer strategy, highlighting challenges and risks, validating project scope, and aligning core Mirakl Marketplace capabilities in order to establish the best strategic solution. Strong focus on balancing time-to-market, quality and priorities to ensure successful deliveries.
  • Collaborate & Deliver Constant Innovation: Work with different internal teams such as Product to provide valuable feedback and bring ideas to constantly evolve our product, the Sales teams to confirm the scope and use cases of the project, as well as Support teams and Account Managers to help transfer knowledge gained during the project phase. Enable and provide guidance to trusted partners and system integrators outside of Mirakl to ensure joint success on shared projects.
  • Have Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns. Conduct enablement sessions on Mirakl’s products via remote webinars or in-person to ensure adoption across targeted audiences. Develop a deep understanding of each client’s eCommerce ecosystem and provide expertise on how to best integrate with Mirakl.

What Mirakl is looking for in a Candidate:

  • Bachelor's degree in Management Information Systems, Computer Science, or Engineering
  • 4-6 years of experience in eCommerce, software consulting, or product management type role
  • Experience with data-interchange formats such as JSON/XML, Postman (or equivalent HTTP client), and RESTful APIs
  • Strong understanding of eCommerce workflows
  • Previous customer facing experience required; customer oriented with highly professional communication skills
  • Experience training on a technology solution
  • Pragmatic problem solving
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks

Location

Our office is located in bustling Davis Square, close to several fun restaurants, bars, and shops. We are easily accessible by the red line, commuter rail, buses, and bike paths.

An Insider's view of Mirakl

What's something quirky about your company?

We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

Kamal Kirpalani

Sales

What does your typical day look like?

A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

Sabreena Khan

Director of Seller Recruitment

How has your career grown since starting at the company?

When I joined Mirakl in 2019, I was part of the Customer Success team. Three years later, I'm on Talent Acquisition, helping to achieve our next level of growth! Mirakl has allowed me to pivot in my career while constantly supporting and encouraging me, contributing to my development on many levels!

Jaime Corrado

Talent Acquisition, AMER

What makes someone successful on your team?

Passion and resolution are contagious at Mirakl, and we look for people who want to make an impact!

Nicole Tiberia

RVP of Sales, East

What are Mirakl Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Coffee & Espresso, tea, and snacks
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks

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