We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is looking for a Sales Enablement Training Manager who wants to be part of a team that is transforming the way restaurants operate. You will be helping Toast to onboard and develop a field sales team as part of the Sales Enablement team We are looking for candidates that have a track record of demonstrated success building strong customer facing and service oriented sales teams with experience in the restaurant and hospitality industry.

The Sales Enablement Training Manager coordinates and helps deliver the sales training and coaching to reps during their first 90 days to increase the productivity of un-ramped reps as quickly as possible to achieve the company’s sales goals.

Responsibilities:

• Provides pre and post training support and reinforces tools that will enhance the performance of the sales trainee.
• Responsible for reviewing and evaluating the progress of the trainees during their first 90 days of employment and provide them with the relevant feedback that will help them in improving their individual performance.
• Responsible for certification of competency in various sales stages; pitch, approach, baseline demonstration, discovery, custom demonstration and proposal/closing.
• The sales trainer should model what “good looks like”.
• Should be able to clearly and effectively communicate the expectations to the sales reps and guide them on how to add value to their overall work and performance.
• Track training progress to sales results for all participants and communicate to local and HQ sales management.
• Ensure that every trainee applies the concepts taught in the classroom to their field work.
• Support District Manager and RVP’s in driving key metrics to support sales goals.
• Improve or develop training materials, in conjunction with the Sales Enablement team, as needed.
• Attend meetings and other duties as assigned.
• Travel, as needed, to HQ Boot Camp, QBRs, etc.

Essential Skills

• To ensure success as a Sales Enablement Training Manager, one should have exceptional communication skills and should be able to teach and coach in a clear, concise manner.
• Must have the ability to motivate the trainees to achieve high levels of performance.
• Must be able to answer and solve questions of the trainee.
• Must be empathetic towards the trainee's needs as well as respect his/her views.
• Must be able to develop innovative ideas to meet the changing training needs.

Requirements:

• 3+ years of sales experience with complex software and hardware solutions, professional services and/or prior experience in the POS industry
• Demonstrated sales performance and quota achievement
• Experience developing sales staff, training to prospect, qualify, and close new business is desired but not required.
• Experience working with software technologies providing customer demos.
• Strong business acumen, goal oriented, with a proven track record of achieving targets and objectives. 
• Driven – possesses a strong desire to be successful, self-starter and a true initiator 
• POS and hospitality experience is desired but not required.
• Ability to travel 15% - 25% of the time.