Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Job Summary

Summary:

The Sales Development Representative will drive new and existing business in a named accounts territory through strong solution selling skills in addition to managing long standing customer relationships, reporting to the Director of Strategic accounts. Must have successful track record of independent selling, selling as a team leader and strong understanding of the Nuance portfolio of solutions.

Responsibilities of Sales Development Representative:

• Primary responsibility will be to drive new sales activity in the assigned Enterprise named accounts as well managing active customer engagements.
• Selling Customer Service, Sales, and Security Solutions: Product Software (NLU, Speech Recognition, Reporting/Analytics, Security Suite, Web & Mobile Virtual Agents, Messaging) and Professional Services to Enterprise Customers
• Anticipated Quota: 4M – 6M
• Products in Portfolio: Nuance Inbound and Outbound Customer Care Solutions including; Network Speech Products, Nuance On-Demand IVR, Nuance Digital solutions, Nuance Proactive Notification (Outbound) Nuance Professional Services, Third Party IVR and CTI (Avaya, Genesys and Cisco) and Security Suite
• Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Qualifications

Number of Years of Work Experience: 2-4 years of direct end-user sales experience, selling complex, large-scale solution projects to Enterprise customers. Proven track record of developing key accounts and creating relationships with C level executives. History of working successfully with the partner and channel community.

Required Skills of the Sales Development Representative:

• Technical proficiency in computing, telephony and systems integration disciplines
• Proficient in MS Word, MS PowerPoint, MS Excel and other Microsoft Office applications. Proficient in SalesForce CRM platform.
• Ability to work with a minimum of direct supervision and with demonstrated initiative
• Communicate effectively with all levels of business and technical management
• Ability to effectively leverage internal resources to support sales activity
• Excellent written, verbal, and stand-up presentation skills
• Demonstrated history of working with a Professional Services team in both pre and post sales efforts.

• Understanding of project management lifecycle.

Preferred Skills of the Sales Development Representative:

• Working knowledge of the telco industry with knowledge of call center functionality: CTI, IVR, desktop, reporting/analytics, back end services
• Working knowledge of voice and data security
• Understanding of outbound messaging concepts and virtual assistant technology concepts

Education: BS required. Preferred it be in a technical discipline

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.