Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Reporting to the Business Systems Manager, the Junior Salesforce Administrator will collaborate closely with functional leaders, organizational units, and subject matter experts to support, configure, maintain, and improve Toast’s CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toast’s investment in the Salesforce platform. 

About this roll* (Responsibilities)

• Work with an agile SCRUM team of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toast’s internal teams in Customer Success, Go to Market, General & Administrative, or Product Research & Development
• Collaborate with internal stakeholders on handling all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Perform org customization of fields, page layouts and custom tabs, objects, and applications
• Maintain overall Salesforce system configuration in development, QA, UAT, and production environments
• Perform root cause analysis on and resolve prioritized defects
• Collaborate with QA resources on documentation of test cases
• Write/conduct manual unit tests
• Perform peer reviews of changes to Salesforce.com org
• Follow and enforce the standards and best practices of the Business Systems SDLC 
• Work with the business to reconcile, maintain, and upload data
• Assist in training of new users, and nurture the adoption of Salesforce.com skills across the organization

Do you have the right ingredients*? (Requirements)

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Proven ability to design and implement new processes and facilitate user adoption
• Experience working in a SCRUM or agile environment
• Excellent organizational and time management skills
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.

Bonus ingredients* (Preferred skills)

• Salesforce Administration certification (ADM201)
• Confident in manipulating large amounts of data while understanding related object/field functions

*Bread puns encouraged but not required