Deal Desk Specialist at Interactions

| Greater Boston Area
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The Deal Desk Analyst/Coordinator supports the sales, solution consulting, and customer success teams in deal approvals, change orders and SOW submissions and provides assistance in fulfilling inbound requests for information and documentation associated with competitive bids (e.g. RFP’s), IT Security Questionnaires, Vendor Surveys and other requests from clients and prospective clients.

  • Manage deal approval process and coordinate required meetings.
  • Track and organize supporting materials for change orders and SOW's.
  • Report on deal metrics.
  • Calculate bookings value.
  • Triage inbound requests, determine level of effort, critical path dependencies, resource requirements and priority in the queue.
  • Create and manage folders, create and communicate response plan, assignments and timelines to request owner and response team.
  • Works closely with the following cross functional teams to ensure that all responses, documents and knowledge base records incorporate and are in compliance.
  • Marketing’s branding and competitive positioning statements.
  • IT Risk & Compliance security policies and procedures.
  • Human Resources and Legal policies and procedures.
  • Technical Subject Matter Expert’s inputs, policies and procedures.
  • Organize and facilitate cross-function meetings to ensure timeliness in responses and proposals.
  • Use workflow, knowledge base tools, and document libraries to create and package the response.
  • Review response package and ensure accuracy / quality / adherence to guidelines.
  • Submit completed responses to prospects and clients using email, online portals and file sharing tools.
  • Manage the competitive bid post mortem process, generate detailed win/loss analysis and distribute to executive team.
  • Additional reporting / analysis as needed.
  • Complete required training and compliance courses.


  • A Bachelor’s Degree is required.
  • 3+ years of relevant experience.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
  • Extremely organized and detailed oriented.
  • Demonstrated capability to write clear, logical, and persuasive documents; both technical and non-technical in nature.
  • Ability to manage, prioritize and execute on multiple objectives and projects.
  • Ability to self-manage and self-teach while demonstrating an openness and willingness to learn, take direction and be flexible.


  • Experience with Call Center operations.
  • Experience supporting sales organizations.
  • Basic knowledge of SaaS based software, artificial intelligence, information technology, and business operations.
  • Experience working with G-Suite,, RFP360, File Sharing Tools, Slack, Ariba or other online portals.
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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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