Customer Success Representative - Software

| Greater Boston Area
JOB TITLE: Customer Success Representative - Software
LOCATION: Boston, MA (Downtown Crossing)

At Rogue Wave Software, we're a trusted partner to global 2,000 organizations, powering new opportunities and removing risk from strategic initiatives. Our mission is to simplify the hardest problems, improve software quality and security, and shorten the time it takes to deliver value.
Since 1989, our platforms, tools, components, and support have been used across financial services, technology, healthcare, government, entertainment, and manufacturing, to deliver value and reduce risk. From API management, web and mobile, embeddable analytics, static and dynamic analysis to open source support, we have the software essentials to innovate with confidence. To do that, we need exceptional people on our team.
We are searching for a Customer Success Representative - Software. Customer Success ensures that the users of our tools have an amazing experience from initial product research all the way throughout their subscription. As a Customer Success Representative, you will be the first resource for our clients, responsible for answering process questions and building customer relationships. This role works closely with our sales and support teams.
Position Responsibilities:
  • Provide email support to clients
  • Enroll clients in training webinars to facilitate proficiency in tools purchased
  • Document all information regarding training webinars, client communication and recommendations to clients in CRM
  • Build customer relationships
Required Skills:
  • Minimum of 1 year of experience in a Customer Facing / Service role
  • Proficient in using MS Office Suite (Word, Excel, Outlook), and web browsers
Preferred Skills:
  • Previous experience in a Customer Success Role
  • Previous experience with Salesforce CRM
  • Experience working for a Technology company
  • Extremely detail oriented with a creative approach to problem solving
  • Positive attitude, able to deal with stressful situations with an even temper and pleasant demeanor 
  • Ability to take direction and follow instructions closely
  • Comfortable with new technology
  • Eager to be a part of interdepartmental collaboration
  • Strong interpersonal skills and reliable work ethic
  • Bachelor’s degree from an accredited institution
We are an Agile organization, living our VALUES of Integrity, Customer-centric, Humanity, Communication, Teamwork, and Commitment. To be a successful contributor you need to be a team player and willing to handle a wide variety of tasks daily.
To learn more about Rogue Wave Software visit us at www.roguewave.com
 
Rogue Wave Software is an Equal Opportunity, Affirmative Action Employer.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • FlexFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ZendFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TumblrCMS
    • WordpressCMS
    • Microsoft DynamicsCRM
    • MarketoLead Gen

Location

We are in the heart of Downtown Crossing and part of The Hive Office Network. Steps away from the Orange Line, Shopping, and plenty of places to eat.

An Insider's view of Rogue Wave Software

What’s the vibe like in the office?

The Rogue Wave Boston office is a melting pot of personalities. We've got a "work hard play hard" vibe. People want to succeed together and you see that camaraderie in how eager everyone is to help each other. With that, our office is highly competitive, fostering a high energy, extremely motivated engaging group who care for one another.

David Fruhling

Sr. Account Representative II

What does your typical day look like?

Most days I get in early, grab a coffee and kick off the day. I'm usually bouncing ideas and strategies off of my teammates and managers while simultaneously shooting hoops and listening to good music. It's a good mix of hard work and fun.

Kelvin Sims

Sr. Account Manager

What makes someone successful on your team?

Coachability is the key to success at Rogue Wave Software. We have team members with a wide variety of experience and knowledge cultivating development throughout our team each and every day. How you take this opportunity and apply it to your practice is what will contribute to your success. Having fun and being money motivated are also keys!

Jordan Howley

Business Development Manager

How do you empower your team to be more creative?

I try to create an environment where people are enabled to identify both problems and solutions. When a teammate brings a problem or challenge to me, I like to ask “What do you recommend," so we can build on their ideas together. I aim to ask them to frame 3 alternative solutions which tend to make them think about it at angles beyond their bias.

Dan Rabin

VP of Sales, ZeroTurnaround

What's the biggest problem your team is solving?

We're all about helping software development teams build high-quality applications, faster. Our flagship product, JRebel, saves devs 25% of every coding hour. It's not always about how fast you push out apps, but how well you monitor them. Our tool XRebel APM gives devs a new way to find and fix issues so their customers only see the best build.

Dan Monahan

Sr. Manager, Inside Sales

What are Rogue Wave Software Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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