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Customer Success Representative - Software

| Greater Boston Area
JOB TITLE: Customer Success Representative - Software
LOCATION: Boston, MA (Downtown Crossing)

At Rogue Wave Software, we're a trusted partner to global 2,000 organizations, powering new opportunities and removing risk from strategic initiatives. Our mission is to simplify the hardest problems, improve software quality and security, and shorten the time it takes to deliver value.
Since 1989, our platforms, tools, components, and support have been used across financial services, technology, healthcare, government, entertainment, and manufacturing, to deliver value and reduce risk. From API management, web and mobile, embeddable analytics, static and dynamic analysis to open source support, we have the software essentials to innovate with confidence. To do that, we need exceptional people on our team.
We are searching for a Customer Success Representative - Software. Customer Success ensures that the users of our tools have an amazing experience from initial product research all the way throughout their subscription. As a Customer Success Representative, you will be the first resource for our clients, responsible for answering process questions and building customer relationships. This role works closely with our sales and support teams.
Position Responsibilities:
  • Provide email support to clients
  • Enroll clients in training webinars to facilitate proficiency in tools purchased
  • Document all information regarding training webinars, client communication and recommendations to clients in CRM
  • Build customer relationships
Required Skills:
  • Minimum of 1 year of experience in a Customer Facing / Service role
  • Proficient in using MS Office Suite (Word, Excel, Outlook), and web browsers
Preferred Skills:
  • Previous experience in a Customer Success Role
  • Previous experience with Salesforce CRM
  • Experience working for a Technology company
  • Extremely detail oriented with a creative approach to problem solving
  • Positive attitude, able to deal with stressful situations with an even temper and pleasant demeanor 
  • Ability to take direction and follow instructions closely
  • Comfortable with new technology
  • Eager to be a part of interdepartmental collaboration
  • Strong interpersonal skills and reliable work ethic
  • Bachelor’s degree from an accredited institution
We are an Agile organization, living our VALUES of Integrity, Customer-centric, Humanity, Communication, Teamwork, and Commitment. To be a successful contributor you need to be a team player and willing to handle a wide variety of tasks daily.
To learn more about Rogue Wave Software visit us at www.roguewave.com
Rogue Wave Software is an Equal Opportunity, Affirmative Action Employer.
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We are in the heart of Downtown Crossing and part of The Hive Office Network. Steps away from the Orange Line, Shopping, and plenty of places to eat.