Customer Success Engineer at Zaius

| Greater Boston Area
Sorry, this job was removed at 11:04 p.m. (EST) on Monday, October 21, 2019
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Our team is growing! We’re looking for folks who are passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As a Customer Support Engineer, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience. This is an awesome opportunity to join as an early member of our Support team, we’re looking for motivated team players who are customer focused.
This is us:
At Zaius, we empower B2C marketers to be independent, efficient, creative, and most importantly, to drive more revenue
We earn trust through transparency - we value open communication. We lower our walls, we’re candid, and we practice productive conflict. Most importantly, we are comfortable being uncomfortable
We take our work seriously, not ourselves - We check our egos at the door. While we count amongst ourselves some of the best and brightest in the industry, we hold nothing sacred and love challenging our own ideas
We drive influence through conviction plus evidence - we believe that a compelling argument is one backed by data and delivered with conviction
We row our own oars, and succeed as a team - we hold ourselves accountable for meeting and exceeding our individual objectives and goals, but we’re also committed to extending ourselves beyond individual goals to help each other succeed
We're diligent, then we’re awesome - we will do today what nobody wants to, so that tomorrow we can do what nobody else can
We’re always learning - we don’t know everything, but always strive to. We’re constantly improving. We especially value curiosity and the ability to adapt to new information

Is this you?

  • You're empathetic: you can put yourself in a customer’s shoes and demonstrate a high level of service and care in every interaction
  • You're adaptable: you’re able to switch gears easily and are open to new processes and ways of working
  • You're results-oriented: you are driven to ensure all open issues are resolved in a timely and sustainable manner
  • You're resourceful: you are able to use the resources available to you and aren’t afraid to dig in and test on your own to fully understand an issue before asking for help
  • You're a skilled Communicator: you’re comfortable communicating with a wide range of individuals, titles, levels of technical ability, etc across a variety of channels (email, chat, phone)
  • You have experience owning customer issues through to resolution - primarily via chat & email channels
  • You have experience troubleshooting technical issues and supporting the broader Customer Success team as needed by providing product training to customers
  • You have experience documenting solutions to common customer questions to add to our growing Knowledge Base

Requirements:

  • Comfortable with the below technologies/languages:
  • HTML/CSS
  • Javascript/JSON
  • Nice to have:
  • SQL
  • Familiarity with REST APIs
  • Experience with Ecommerce platforms (Shopify, Magento, etc)

Zaius assists marketers to delight your customers at every interaction. We provide the world’s only Marketing CRM that collects and connects all of your customer data, analyzes and assists you to properly segment and personalize your marketing interactions, and ultimately design and deploy cross-channel campaigns to those customers.
Zaius is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • MondayManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located steps away from North Station T stop and TD Garden, a hot spot for food, drinks, coffee, and entertainment

An Insider's view of Zaius

What are some social events your company does?

We are continuously planning unique events internally that allow us to include philanthropy, such as our latest ping pong tournament, that helped raise money for Cradles to Crayons. Another was our holiday drive to give to Warm Hearts Warm Hands.

Our favorite annual tradition and staple of the office is watching the premiere of Star Wars together

Hayley

Culture Specialist

What's the biggest problem your team is solving?

80% of 1st time ecommerce purchasers will never make a 2nd purchase, the cost of acquisition is rising and competition is a click away.
Zaius provides brands with an understanding of their customers in order to rise above the noise, respond tounique needs, and preferences, ultimately driving repeat purchases. Loyalty starts with understanding.

Tom

Director, Account Management

What are some things you learned at the company?

I’ve learned to trust myself and my ideas. In my work, no two projects are the same, so I’ve learned to problem-solve and provide unique solutions to unique scenarios.

Ingrid

Platform Architect

What is your vision for the company?

To assist every brand with every interaction with every customer.

Spencer

CTO

What projects are you most excited about?

For me, it's always about the data, so I'm most excited to be working on features that add value to the data that clients bring with them to Zaius. Some of that value is in developing new insights, in a way where the sum is greater than the parts. Some of that value is in new experiences that showcase the data and insights to drive brand success.

Lauren

Director, Product Management

What are Zaius Perks + Benefits

Culture
Partners with Nonprofits
We participate in TUGG events to help local nonprofits.
Friends outside of work
Eat lunch together
Intracompany committees
We have a culture club with a representative in each department to help share feedback, wants, and suggestions from the whole company.
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Zaius employees are able to start and end their day with flexible work hours, depending on what works best for them.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited amount of PTO.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Tax free options for both parking and commuter needs!
Company Outings
Acme Co. hosts company outings Semi-annually.
Stocked Kitchen
Cereal, smoothies, chips, granola, fruit, chocolate, you name it, we got it!
Some Meals Provided
We have a monthly team lunch along with breakfasts and cookies every other week.
Happy Hours
We have monthly in house happy hours with games, trivia, potlucks, and other fun themes!
Pet Friendly
We are welcoming to all pups!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
We offer lunch and learns as needed throughout different departments.
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