Oh Snap!
This job is no longer active - but you can still view the details below.

Account Director

| Greater Boston Area

Who We Are

MedTouch is an award-winning online strategy and technology company headquartered in Boston, MA. Focusing exclusively on hospitals, health plans and physician groups, MedTouch combines creative and technical expertise to ensure our clients achieve results that matter. Our services and solutions include healthcare specific content management solutions, user experience design, results driven search marketing, content strategy services, consumer facing websites, employee oriented intranets and more.

We are a fast-paced, innovative company and we take pride in the quality of our people as well as our work. Although we are growing steadily, we strive to retain a relationship-based, people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.

The Role

As Account Director you will take charge of new and existing MedTouch accounts to guide and grow client relationships. You’ll leverage your technical and relational experience to skillfully manage assigned accounts to meet your clients’ needs as they journey from website design and launch to ongoing digital marketing campaigns. Your guidance will enable their continued success in digital marketing and ever-growing online presence.

You will:

  • Sell and manage over $1M of client revenue by acting as a strategic advisor for existing clients and shepherding new opportunities through the sales process.
  • Become an expert on MedTouch Services, who we are and why we’re the best for our clients.
  • Learn the ins and outs of your MedTouch clients, their projects and their needs.
  • Maintain knowledge of all current and upcoming activity with client accounts, including strategy and sales initiatives.
  • Develop sustainable business relationships built on the reliability and quality of your support.
  • Manage engagement teams on digital projects.
  • Serve as a client advisor on digital projects.
  • Tactfully recommend MedTouch services based on clients’ best interests.
  • Travel to meet clients on site 1-2 times a month.
  • Contribute and engage with our team and the overall MedTouch culture and ethos.

The Fit

This position is just right for you if you have:

  • Energy, ambition and a “can do” attitude that seeks out new knowledge and skills for continual growth.
  • Drive and tenacity to tackle your objectives and grow client accounts.
  • 6+ years of experience in the software, professional services or Interactive Agency world.
  • 4+ years of experience as a Web Account Manager, Interactive Account Executive or Director in the digital space.
  • Excellent multi-tasking and organizational skills, nothing slips by you unnoticed.
  • The ability to reproduce a catalogue of solutions for client needs, or in other words, you are able to uphold a general understanding of many, many things.
  • Unparalleled communications skills, you naturally exude tact and insight.
  • Solid grasp of web technologies at the conceptual level.
  • Initiative and the desire to define relationships and reinforce scope throughout the project as needed.
  • The unique ability to put clients at ease by helping them understand the big picture.
  • Experience using a CRM to manage sales process.
  • Completed a Bachelor’s Degree in a relevant discipline; advanced degrees preferred.

Bonus Points

  • Previous involvement in website delivery and/or experience in digital project management.

What We Can Offer You

  • Fifteen days of PTO per year plus nine paid company holidays and other time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail

Location

We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!
450 Artisan Way, Somerville, MA 02145

An Insider's view of MedTouch

What are some social events your company does?

One of my favorite social events is Employee Appreciation Week! The fun combination of team time, food, gifts and learning truly embodies one of our core values – Celebrate People!

Courtney

People + Culture Coordinator

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.

Joe

Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.

Kasie

Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.

Frederic

Vice President of Client Services

What’s the vibe like in the office?

The Medtouch vibe is a great balance of fun loving and professionalism. The kind of place where you’re happy to be because the people are both awesome and brilliant. Good vibes.

Yeye

.NET Developer

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

More Jobs at MedTouch6 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR
Project Mgmt
Design + UX
new
Somerville
Project Mgmt
new
Somerville
Finance
new
Somerville
Project Mgmt
new
Somerville
Developer
new
Boston