Sales Systems Analyst (Salesforce)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Salesforce and other sales systems are critical to the overall success of Klaviyo and the Sales Systems Analyst will play an important role in ensuring the effectiveness of those systems. You are a creative mind, with attention to detail, who has an interest in working on projects that create scalable solutions for complex business issues.
Our Sales team and other teams that use Salesforce are growing rapidly; you will work on projects that affect 1000+ users. The person who would best fit this role is highly collaborative, organized, and can thrive in a fast-paced environment. This role will report to the GTM Sales Systems Manager.
How You Will Make a Difference

• Partner with Business Development leadership, Operations Specialists, and other subject matter experts to gather requirements and configure enhancement requests for Salesforce and other Sales systems
• Maintain all aspects of user management including new user setup/deactivation, roles, profiles, permissions etc.
• Manage configuration in Salesforce, such as flows, approval processes, and validation rules that align with Sales processes
• Configure and maintain systems that integrate with Salesforce, such as LeanData, Gong and Zoominfo
• Plan, implement, and maintain systems projects, coordinating cross-functionally and with vendors as required
• Help users troubleshoot system issues for Sales and Customer Success departments, and refine tools and processes to maximize efficiency of our system

Who You Are

• 3+ years of Salesforce Administration experience
• Experience with additional tools such as LeanData, Zoominfo, Gong, etc. preferred
• Salesforce Administrator Certification (required), Platform/App Builder preferred
• Experience working in a fast-paced environment
• BA/BS Degree

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Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$100,000 - $150,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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