Sales Scrum Master & CRM Coordinator

This is a remote position.

We are looking for a technically capable, detail-oriented Scrum Master to support and monitor our global sales team. This is not a traditional Scrum Master role — you will be embedded in daily sales operations, owning CRM governance, process compliance, and team coordination.

•   Conduct daily Scrum calls with sales representatives across regions — tracking leads, follow-ups, offers, and deal progress

•   Onboard every new sales hire onto Fouress CRM protocols — explain workflows, field usage standards, data entry rules, and reporting expectations

•   Monitor sales executives for adherence to all CRM procedures and escalate non-compliance

•   Actively use Zoho CRM daily — create, update, and audit records as needed

•   Track and report on sales KPIs using Power BI dashboards

•   Identify process gaps and flag them to management with data to back it up

•   Maintain documentation of CRM SOPs and update them as protocols evolve

•   Coordinate between sales, procurement, and operations teams to ensure pipeline visibility

Area

Requirement

Experience

2–4 years in a sales coordination, CRM operations, or Scrum/project coordination role

CRM

Hands-on experience with any CRM; Zoho CRM is a strong plus

Reporting

Working knowledge of Power BI or similar BI tools