Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Sales Representative is responsible for driving profitable growth through service account management and water treatment solution sales across the Northeast Heavy Industry market. This role manages an established customer base while identifying, developing, and closing new business opportunities within key industrial segments including power plants, HPI/CPI, pulp and paper, mining, food manufacturing, and primary metals.

The successful candidate will develop and execute territory sales strategies to meet or exceed revenue goals, strengthen customer relationships, and expand market share. This position requires a strong blend of technical sales capability, account management discipline, and market development expertise. The Field Sales Representative must be comfortable working independently in the field, engaging key decision-makers, and partnering cross-functionally to deliver customer-focused solutions.

• Develop and maintain strong relationships with prospective and existing customers throughout the Northeast Heavy Industry territory.
• Actively identify and pursue new sales opportunities to grow the business and expand market penetration across assigned vertical markets.
• Manage the full sales process, including prospecting, qualification, solution presentation, proposal development, negotiation, and closing.
• Consistently meet or exceed assigned sales targets and other key performance objectives.
• Drive both short-term revenue opportunities and long-term strategic account growth by understanding customer operations, treatment needs, and business priorities.

• Provide service account management support to existing customers, ensuring a high level of responsiveness, customer satisfaction, and retention.
• Build and maintain strong relationships with plant leadership, procurement, operations, maintenance, engineering, and other key decision-makers.
• Conduct regular customer visits, business reviews, and follow-ups to strengthen partnerships and uncover incremental opportunities.
• Address customer concerns in a timely and professional manner while coordinating internal resources as needed to support issue resolution.

• Monitor market activity, customer trends, and competitive developments across the Northeast Heavy Industry landscape.
• Gather and analyze market intelligence to identify new leads, emerging needs, and potential risks to the business.
• Maintain awareness of industry trends, regulatory considerations, and competitor offerings, and communicate relevant insights to sales leadership and internal stakeholders.
• Use territory knowledge to refine account strategies and prioritize high-value opportunities.

• Maintain a thorough understanding of the company’s water treatment products, service offerings, and value proposition for heavy industrial customers.
• Clearly communicate product features, benefits, and application value to both prospective and existing customers.
• Support customer education on solution use, best practices, and product updates.
• Translate technical capabilities into compelling business outcomes such as operational reliability, compliance, efficiency, and cost control.

• Develop and execute a strategic territory plan that aligns customer priorities, prospecting focus, and revenue goals.
• Effectively manage time, travel, and sales activity across the Northeast territory to maximize coverage and opportunity conversion.
• Track sales activity, pipeline health, and account progress through CRM and other business management tools.
• Prepare accurate forecasts, sales reports, and updates for leadership.
• Collaborate with other sales and service team members to optimize territory coverage and share market intelligence.

Demonstrates a strong commitment to continuous professional development by actively building industry knowledge, improving sales capability, and staying current on market trends and best practices.

Works collaboratively across teams and functions, recognizing the value of partnership in delivering strong customer outcomes and achieving business goals.

Drives results with urgency and accountability, maintaining high performance standards and a clear focus on achieving objectives efficiently and effectively.

• Bachelor’s degree required, or equivalent combination of education and relevant water treatment industry experience will be considered.
• Minimum of 5 years of successful performance in a role combining existing customer base management and technical sales, preferably within water treatment or a related industrial market.
• Experience supporting or selling into heavy industry segments such as power, HPI/CPI, pulp and paper, mining, food manufacturing, or primary metals is strongly preferred.
• Strong proficiency with CRM systems and business management software.
• Exceptional analytical, problem-solving, communication, and negotiation skills.
• Demonstrated ability to work independently, manage a large geographic territory, and balance account management with new business development.
• Must reside in or near the assigned Northeast Territory and be willing to travel approximately 50%.

Salary

The estimated base salary range for this position is $85,000 to $100,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.