The Sales Project Support Coordinator manages project coordination activities to ensure services meet contractual obligations and supports clients through communication and operational management.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Sales Support Project Coordinator is responsible for managing the coordination of services activities in support of the Technical Services Team and customers. The primary objective is to ensure CDW/DV (Digital Velocity) meets the contractual commitments, exceeding service level metrics, and provide valuable service support to the customers managed under the contract.
* What you'll do
* :
* Lead project coordination activities for customers with defined roll outs involving deployment services.
* Actively engage with services sales team, account managers, and customers to provide expert delivery services and partner knowledge to help close and deliver on services opportunities and sales.
* Ensure service partners are meeting contractual commitments and service level expectations for customers.
* Align and engage with Sales teams to support the needs of our clients both pre and post-sale.
* Serve as the first point of escalation for Account Managers and Account Executives.
* Manage operational items required to facilitate daily execution of customer requests.
* Facilitate a communication plan that ensures strong alignment and information sharing.
* Identify and correct performance gap trends with respect to both customers and products.
* Monitor service provider performance monthly against Service Level Agreements (SLAs) and initiate resolution if needed.
* Responsible for various reporting requirements including SLA Quarterly Report, weekly serial number report and customer specific ad hoc requests.
* Provide education and awareness of offerings and service trends to the Sales team.
* Coordinate with additional service providers that may be leveraged in projects with the customers.
* Attend client meetings and help define and capture job requirements
* Promptly respond to internal/external client requests for service and/or direct them to the appropriate person; is knowledgeable about all Technical Services and provides single-call resolution.
* Work with clients on gathering and proactively getting all start date, laptop/equipment, and 1st day instructions for consultant placements
* Manage all logistics and attend interviews. Responsibilities include setting up interviews, sending invites to customers and candidates, attending interviews, taking interview notes and running debrief meetings.
* Proactively and positively respond to candidate questions, concerns, and needs.
* What we expect from you:
* Experience in the technology sales and services industry.
* Proficient in Microsoft Office applications.
* Working knowledge of most hardware and software products.
* Excellent communication skills both oral and written with a desire to close deals.
* Exceptional organizational skills and time management.
* Bachelor's Degree, a plus. Pay range: $62,273 - $87,000 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Sales Support Project Coordinator is responsible for managing the coordination of services activities in support of the Technical Services Team and customers. The primary objective is to ensure CDW/DV (Digital Velocity) meets the contractual commitments, exceeding service level metrics, and provide valuable service support to the customers managed under the contract.
* What you'll do
* :
* Lead project coordination activities for customers with defined roll outs involving deployment services.
* Actively engage with services sales team, account managers, and customers to provide expert delivery services and partner knowledge to help close and deliver on services opportunities and sales.
* Ensure service partners are meeting contractual commitments and service level expectations for customers.
* Align and engage with Sales teams to support the needs of our clients both pre and post-sale.
* Serve as the first point of escalation for Account Managers and Account Executives.
* Manage operational items required to facilitate daily execution of customer requests.
* Facilitate a communication plan that ensures strong alignment and information sharing.
* Identify and correct performance gap trends with respect to both customers and products.
* Monitor service provider performance monthly against Service Level Agreements (SLAs) and initiate resolution if needed.
* Responsible for various reporting requirements including SLA Quarterly Report, weekly serial number report and customer specific ad hoc requests.
* Provide education and awareness of offerings and service trends to the Sales team.
* Coordinate with additional service providers that may be leveraged in projects with the customers.
* Attend client meetings and help define and capture job requirements
* Promptly respond to internal/external client requests for service and/or direct them to the appropriate person; is knowledgeable about all Technical Services and provides single-call resolution.
* Work with clients on gathering and proactively getting all start date, laptop/equipment, and 1st day instructions for consultant placements
* Manage all logistics and attend interviews. Responsibilities include setting up interviews, sending invites to customers and candidates, attending interviews, taking interview notes and running debrief meetings.
* Proactively and positively respond to candidate questions, concerns, and needs.
* What we expect from you:
* Experience in the technology sales and services industry.
* Proficient in Microsoft Office applications.
* Working knowledge of most hardware and software products.
* Excellent communication skills both oral and written with a desire to close deals.
* Exceptional organizational skills and time management.
* Bachelor's Degree, a plus. Pay range: $62,273 - $87,000 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Microsoft Office Applications
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