Sales Operations

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

We are looking for a hands-on Sales Operations Manager to lead a small, global Sales Ops team and support our growing sales organization. This person will be a critical partner to Sales, RevOps, Marketing, and Finance, helping optimize the full revenue engine—from lead flow to forecasting to operational excellence. 

The ideal candidate is both a strategic operator and a tactical executor: someone who can design scalable processes, build dashboards, solve system bottlenecks, and roll up their sleeves to get things done. 

• Leadership & Partnership 

  • Manage and develop a small, high-performing global Sales Operations team. 
  • Serve as the primary operational partner to sales leadership, supporting strategic planning, performance measurement, and execution. 
  • Collaborate cross-functionally with RevOps, Marketing Ops, CS Ops, and Finance to ensure alignment across the revenue lifecycle. 

  Sales Process & Productivity 

  • Own and continuously optimize the end-to-end sales process, ensuring clarity, consistency, and scalability across regions. 
  • Drive improvements in pipeline management, lead routing, territory design, account assignments, and quota processes. 
  • Maintain strong governance around deal structures, discounting policies, and approval workflows. 

  Systems & Tools 

  • Oversee the day-to-day management of CRM (Salesforce) and related sales tools. 
  • Implement new tools and automations to improve rep efficiency and data quality. 
  • Work closely with Sales enablement to ensure systems support onboarding, training, and ongoing productivity. 

  Data, Insights & Forecasting 

  • Build and maintain dashboards and reporting for pipeline, forecasting, rep performance, and key revenue metrics. 
  • Partner with sales leaders on forecasting methodology and weekly pipeline reviews. 
  • Ensure data integrity and establish a strong operational cadence across regions. 

  Operational Excellence 

  • Lead quarterly and annual planning cycles for forecasting, capacity, coverage, and quota setting. 
  • Support strategic initiatives, including pricing & packaging changes, go-to-market experiments, and territory expansions. 
  • Drive continuous improvement and introduce best practices for a global sales org. 

• 5–8+ years of Sales Operations, Revenue Operations, or related experience in a high-growth B2B SaaS environment. 

• Experience managing a small team and supporting a global sales organization. 

• Deep proficiency in Salesforce (admin-level capability is a plus). 

• Strong analytical ability; expert with data manipulation, dashboards, and sales metrics. 

• Experience supporting enterprise and/or complex sales teams preferred. 

• Ability to operate at both the strategic and tactical levels—comfortable building processes but also jumping in to execute. 

• Strong communication and stakeholder management skills, especially with sales leaders. 

• Highly organized, detail-oriented, and proactive. 

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.