The Sales Operations Specialist supports the sales team with documentation, CRM updates, contract negotiation, and ensures customer onboarding is efficient. Responsibilities include auditing contracts and producing reports while working within departmental SLAs.
About Quench
Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
The Role:
We are currently looking for an energetic, hardworking Sales Operations Specialist to join our Sales Operations Team. This role requires excellent communication, organization, coordination, time management, internal relationship building and problem-solving abilities. This is a remote job opportunity!
The Sales Operations Specialist responsible for supporting the Quench Sales Team via numerous pre- sales activities necessary to ensure successful completion of the sales process and to pave the way for efficient customer onboarding and a favorable customer experience.
Schedule 8:30am - 5:00pm Eastern Time
Essential Functions
- Facilitate the completion of customer supplied documentation for new vendor onboarding
- Update Lead/Opportunity/Account information in Salesforce.com as needed
- Set up and maintain 3rd party vendor portals used for invoicing and supplier credentialing
- Produce professional bid proposals and respond to customer RFPs in accordance with customer timelines
- Negotiate terms and conditions in customer contracts through red lining in accordance with Quench company guidelines
- Audit signed contracts for accuracy and compliance prior to booking
- Produce ad-hoc reports out of Salesforce.com in support of company sales initiatives
- Work with Sales Operations team mates to ensure that all sales operations case work is completed in accordance with departmental SLAs
- Identify possible “red flags” and escalate to the Sales Operations Supervisor
- Miscellaneous tasks as assigned
- Maintain regular and reliable attendance
Qualifications
- Self-Starter and Problem Solver
- Must be resourceful and thorough in a fast-paced environment
- Exceptional verbal, written and follow-up skills
- 2+ years of experience in a role responsible for providing support to a sales organization
- Familiarity with Salesforce.com or comparable CRM system a plus
- Works well as an intermediary with the sales teams
- Microsoft Office (including Excel and PowerPoint) a plus
- Paralegal experience or experience with B2B contract negotiations a plus
- Experience with 3rd Party online billing (Ariba) and/or supplier credentialling (Avetta) portals a plus
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Top Skills
Ariba
Avetta
MS Office
Salesforce
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