Sales Operations Analyst

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

What You Will Do:

The Sales Operations Analyst plays a crucial role in aligning sales, marketing, and customer success operations to drive predictable revenue and business growth.  You will be partnering with finance, sales and other cross-functional teams to drive planning, operational efficiency, effectiveness, and analytics to ensure strong revenue attainment. Your responsibilities will span systems administration, data analysis, process optimization, technology enablement, and performance tracking, directly empowering our GTM leaders to make informed choices.

Key Responsibilities include:

• Perform administrative responsibilities for Salesforce CRM, including monitoring and cleaning CRM and marketing automation data, performing regular audits to ensure the GTM systems reflect accurate pipeline and customer data
• Provide first-level support for GTM tool users, support systems integration projects, help with user access management and documentation of workflows
• Support the enforcement of data entry best practices among GTM teams
• Work with Revenue Operations leadership to identify, scope, and deliver systems changes
• Evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into actionable details to develop a general understanding, and distinguish user requests from the underlying true needs
• Document and maintain lead routing rules, lifecycle stages, and deal stage progression logic
• Support Go To Market (GTM)  teams to increase efficiency, resolve technical issues, and adapt evolving systems-based business needs
• Assist in tracking pipeline health by reviewing stage progression, aging deals, and rep activity
• Flag discrepancies in deal data or activity tracking to sales managers or RevOps leads
• Support the operational motion behind coverage and quota planning – Collaborate on planning processes that prioritizes consistency and continuity of account ownership, sales effectiveness, supporting efforts to drive new customer acquisition, and increases efficiencies and maximizes revenue within existing and new customers
• Provide overall support and departmental coordination for the Global GTM Revenue Operations team’s inquiries, ad-hoc requests and projects

Job Requirements:

• Bachelor’s degree
• Minimum of 2 years of experience within business operations, finance, sales/revenue operations, customer success management, or in management consulting roles for these functions. Industry knowledge in technology, payments, or fintech is preferred
• Experience with Salesforce.com, particularly in a B2B SaaS environment
• Understanding of standard business practices related to Sales, Channel or Customer Success processes and systems generally
• Ability to support relationships that enable collaboration with and influence of Revenue Operations senior management, sales/service senior management, and cross functional stakeholders equally
• Clear, analytical thinker with intellectual curiosity
• Self-starter with a keen attention for detail and an ability to manage multiple tasks and projects simultaneously, until tight time constraints
• Able to manage ambiguity and shift priorities when needs change
• Flexibility to work with colleagues in multiple time zones, mainly in North America, but also in South & Central America, Europe and Asia.

Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $75,000 - $92,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI