Sales & Marketing Operations Manager

What You'll Do

• Manage and integrate key tools (Salesforce, HubSpot, Confluence etc.) across B2C and B2B sales and marketing programs.
• Manage key sales operations for Skillshare for Teams, optimizing lead tracking, attribution, and campaign performance to grow B2B revenue.
• Provide operational support for pricing, quoting, renewals, and contract administration across Marketing and Business Development.
• Support (and occasionally lead) launches and tests across experimental marketing channels.
• Lead team-wide operational cadences, including scenario planning, bi-weekly meetings, monthly performance reporting, and experimentation reviews.
• Maintain and update our reporting and dashboards to ensure visibility across the team, and develop and refine processes that enhance sales and marketing effectiveness.
• Build and scale the operational infrastructure of our influencer marketing program, including deal workflows, reporting, and analysis.
• Partner with Finance, Data, and Product to ensure data hygiene and systems integrity across our marketing tech stack.
• Create and maintain SOPs, training resources, and knowledge bases (Confluence, Google Drive) for marketing operations and ensure institutional knowledge is preserved. 
• Act as a strategic thought partner to marketing leadership on special projects and high-priority initiatives.

Why We're Excited About You

• You bring 4+ years of experience in sales and/or marketing operations, preferably in a fast-paced environment.
• You’ve owned operations for CRM systems (e.g., HubSpot/Salesforce) managing $1M+ in monthly pipeline or deal flow.
• You’re fluent in tracking and reporting KPIs using Salesforce, Looker, or similar BI tools.
• You’re organized and comfortable with project management tools like Airtable, Asana, or Notion.
• You’re an Excel/Google Sheets pro and thrive when working with large data sets.
• You’re highly analytical, detail-oriented, and motivated by building efficient systems and scalable processes.
• You’re an excellent communicator and collaborative teammate who builds strong cross-functional relationships.
• You take pride in your work, own your outcomes, and find joy in helping others do their best work.
• You bring a positive attitude, low ego, and a deep sense of ownership to everything you do.

Why You'll Be Excited About Us

• Impact: You’ll drive the operational backbone of our growth engine and play a key role in B2B growth initiatives.
• Growth: This is a high-visibility, high-responsibility role with opportunities to expand your scope across multiple teams and programs.
• Team: You’ll work with a kind, curious, and passionate group of marketers and cross-functional partners.
• Mission: You’ll contribute to a platform that empowers millions of creatives to pursue their passions and build meaningful careers.
• Flexibility: We support remote work, offer unlimited PTO (with a required minimum!), and prioritize work-life balance.