Sales & Marketing Coordinator - The Langham, Boston

Key Responsibilities:

• To ensure the Sales & Marketing team is provided with accurate and effective administrative support and information to carry out the sales process.
• To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
• To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services.
• To maintain accurate system databases by updating client information when necessary.
• To assist Sales Team with input of inquiries, leads, activities in the Delphi system.
• To develop and utilize a working knowledge of accounts and territories in which they are operated by the account managers, assisting with the development of and preparing proposals as required.
• Training of new staff on operating procedures and standards within software operating systems.
• To provide account management support when Sales Managers are out of the hotel including but not limited to: checking email, informing Sales Managers of any customer issues, and partnering with the Sales Managers regarding all related responsibilities.
• Prepare sales contracts, proposals as directed by Sales Team while adhering to deadlines.
• Load leads and log responses in Lanyon, Cvent & Meeting Broker, as directed by Sales Team
• Gain valuable experience by conducting site inspections of the hotel for clients when asked upon
• To approach tasks orderly, completing work on time with great attention to detail
• To maintain a high level of professionalism in dealings with customers.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Routinely review office supplies inventories and ensure appropriate levels at all times.
• Additional responsibilities and/or special assignments may be required at the request of hotel management.

Qualifications:

• Undergraduate degree in relevant discipline.
• Minimum 1 year of experience in one of the following fields: hotel sales (luxury market preferred), hotel revenue management, hotel operations
• Experience with Delphi, Canva, SEP, IDeaS, Knowland, CVENT and other RFP platforms is preferred
• Sets high personal performance standards and ability to work in a fast paced environment.
• Excellent communication skills in both written and spoken English. 
• Good interpersonal skills
• Communicates openly and clearly, develops positive working relationships at all levels and manages conflict effectively.
• Adapts quickly and positively to new situations and continues to be productive in changing circumstances.
• Strong organizational skills
• Ability to create, use and comprehend various sources of information, e.g. revenue reports, procedural documentation, sales presentations, etc. 
• Prompt and systematic decision making skills requiring limited guidance
• Digital dexterity, e.g. using computer keyboard, computer/software applications
• Due to the cyclical nature of sales, work schedule may vary to reflect the business needs of the hotel/clients. 
• Legally authorized to work in the United States

Pay Range:

• $36.20 - $36.50 per hour 

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/