Sales Manager, SMB

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Sales Manager, SMB @ Klaviyo!
Klaviyo is the first B2C marketing automation platform built specifically for eCommerce - and trusted by over 135,000 brands to help them own their growth. Our platform empowers businesses to turn customer data into meaningful digital relationships through email, SMS Text, and other channels.
We're growing fast and looking for curious, collaborative, and results-driven people to join us on the journey. If you're excited about making an impact, we'd love to meet you.
The Opportunity
We're looking for a Sales Manager (SMB) to lead a high-performing team of SMB Account Executives. This team is passionate about helping small and mid-sized ecommerce businesses grow - and you'll help guide and elevate that impact every day.
You'll coach, develop, and inspire your team to exceed revenue goals while building a culture grounded in curiosity, transparency, and accountability. You'll also play a key role in scaling Klaviyo's presence in the SMB market - where every customer interaction truly matters.
If you're a people-first leader who thrives in fast-moving, high-growth environments - and loves to build and iterate - this could be a great fit.
What You'll Do

• Hire, onboard, and support a team of SMB Account Executives to meet and exceed monthly and quarterly sales targets.
• Work closely with Sales Enablement to coach your team on pipeline management, deal strategy, and product storytelling.
• Use data to guide your decisions - spotting trends, addressing challenges, and helping your team level up.
• Partner with Marketing, Partnerships, and Customer Success to create a seamless journey from first touch to renewal.
• Be a culture ambassador - lead with empathy, grit, and Klaviyo's values every day.
• Host regular 1:1s and give clear, actionable feedback to help your reps grow in their careers.

Who You Are

• You have 3-4 years of experience managing SMB or commercial sales teams in a SaaS environment - ideally with a product-led growth (PLG) motion.
• You're a coach at heart - you love helping people grow and thrive, and have a track record of building high-performing teams.
• You're analytical and operationally strong - you know how to forecast and identify ways to improve performance.
• You're adaptable and open to change - you see ambiguity as a chance to create clarity and move things forward.
• You're curious and customer-obsessed - you think like a product or marketing leader, not just a sales one.
• You lead with empathy and hold high standards - your team looks up to how you show up, not just what you've done.

Why You'll Love Working Here

• We believe in trust, autonomy, and clear accountability - no micromanaging here.
• You'll collaborate with passionate, smart, and driven teammates who genuinely care.
• We're committed to your growth - with training, mentorship, and tools to help you succeed.
• You'll work on a product customers truly love - and are excited to talk about.
• We don't just talk about values - we live them. This is a people-first culture where your voice matters.

Klaviyo is an Equal Opportunity Employer
We're building a workplace that reflects the diversity of the world around us - and we're committed to creating a culture where everyone feels welcomed, supported, and empowered.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
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Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$138,000 - $138,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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