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Lead and manage a team of licensed insurance agents in a Medicare call center, ensuring sales performance, compliance, and team development.
Hi, We're Centerfield.
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
The Opportunity…
We are seeking a dynamic and experienced Medicare Call Center Sales Manager to lead our sales team in providing exceptional service and driving sales performance in the Medicare insurance sector. As a key member of our team, you will be responsible for managing a team of sales representatives in a high-volume call center environment, ensuring compliance with regulations, and achieving sales targets. The ideal candidate will be detail-orientated, have a strong background in Medicare sales and excellent leadership skills.
How You’ll Contribute…
- Lead and support a team of licensed insurance agents in a virtual call center, providing guidance and motivation to drive sales performance while fostering an inclusive and engaging team culture.
- Monitor sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
- Ensure completion of all daily administrative tasks, including attendance tracking, HR and training compliance, and coordination with Workforce Management (WFM) to optimize call-center performance.
- Lead daily and weekly team meetings (based on season) to drive performance, share organizational updates, and provide intra-day coaching and feedback as needed.
- Monitor KPIs aligned with performance improvement plan policies, including performance, attendance, quality, and compliance, following the established business cadence.
- Ensure compliance with all applicable regulations, including CMS guidelines and Medicare marketing rules, to maintain the integrity of sales practices and uphold ethical standards.
- Collaborate with cross-functional teams, including quality, compliance, and operations, to support sales initiatives and drive business objectives.
- Stay informed about changes in Medicare regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and a customer-centric approach to sales.
What We’re Looking For…
- This individual must reside in one of the following states: TX, FL, UT, AZ, IN, NC, GA, or TN
- Must maintain insurance license and Medicare certified
- Minimum of two years of leadership and Medicare sales experience required
- Strong communication skills with the ability to engage and inspire
- Passionate about agent development with servant leadership mindset
- Excellent organizational skills and attention to detail
- Proven ability to manage multiple tasks simultaneously and meet deadlines
- Team-oriented with a big-picture mindset, while also being self-motivated and independent
- Ability to take ownership of responsibilities and drive results
Life at Centerfield...
- Competitive salary + monthly bonus based on team performance
- PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Career growth – we enjoy promoting from within!
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
As a reminder, If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Top Skills
Dugout Platform
Medicare Regulations
Quality Frameworks
Sales Metrics
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