Microsoft Customer and Partner Solutions (MCAPS) Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
Within MCAPS Core, the Windows & Devices Sales (WDS) team unites the creation and delivery of Windows and device solutions to drive customer satisfaction globally. We work closely with a diverse ecosystem of partners and customers to ensure innovative solutions reach every market and segment.
As part of WDS, Commercial Device & Solution Sales (CDSS) exists to win the Windows platform in the AI era - bringing Microsoft's innovation to life at the edge for commercial customers through devices, partners, and solutions that drive real business outcomes.
We operate across the full commercial device ecosystem, partnering with Original Equipment Manufacturers (OEMs), distributors, resellers, Original Design Manufacturers (ODM), and silicon providers, and collaborating closely with Sales, GTM, Finance, and product teams. From planning and design through sell-in, sell-thru, and partner engagement, CDSS orchestrates the motions that bring AI-first commercial computing experiences to customers and drive durable business outcomes.
As a Sales Excellence, Windows Sales specialist, you serve as a strategic operator and trusted advisor to sales leadership, translating CDSS & Windows Sales strategy into focused execution across core business priorities. You connect initiatives, investments, customer targeting, and go-to-market execution into a coherent model that improves business performance and accountability. You shape decisions through insight-led analysis, sound business judgment, and a disciplined Rhythm of Business (RoB), ensuring leaders act on the highest-value opportunities, address risks early, and drive predictable performance across financial and non-financial metrics. You also act as a change agent—accelerating adoption of simplified motions, AI-enabled ways of working, and stronger sales process execution at scale.
This role is open to candidates based in the greater Seattle area or elsewhere within the United States and follows a hybrid work model requiring a minimum of three days per week in the office.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Strategic Operating Leadership: Act as a strategic operator, trusted advisor, and extension of sales leadership, translating business strategy into focused execution across priorities, investments, partner segmentation, and go-to-market plans. Drive alignment, simplify tradeoffs, connect initiatives into a coherent operating model, and advise leaders across key business management priorities.
Performance and Rhythm of Business: Lead a disciplined Rhythm of Business (RoB) that improves accountability and execution against financial and non-financial goals. Surface key business insights, identify risks and opportunities, and enable leadership teams to act on the highest-value priorities.
Financial Stewardship and Forecast Confidence: Strengthen business predictability by improving forecast accuracy, constructively challenging assumptions backed by data, and ensuring accountability for P&L performance, investment ROI, and recovery actions. Drive pipeline hygiene and discipline across Commercial sales teams, ensuring accuracy, coverage, and timely deal progression to strengthen forecast confidence.
Analytics, AI, and Community Engagement: Leverage analytics and AI to improve visibility into revenue, forecast, and business performance, while accelerating insight generation, decision-making, and action tracking across core Sales Excellence workflows. Contribute actively to the WDS Sales Excellence community by sharing insights and best practices. Lead business-critical projects with compliance in mind, partnering with CELA and Compliance, and actively cross-share signals, insights, and best practices across the WDS Sales Excellence community.
Change Leadership, Cross-Functional Partnership and Coaching: Drive operating efficiency and execution excellence by removing blockers, advancing AI-enabled ways of working, and partnering closely with sales, technical sales, GTM, finance, sales operations, and other cross-functional stakeholders. Influence and coach leaders to strengthen capability, alignment, and business execution at scale. Lead optimization of sales processes and partner engagement, transforming seller capabilities at scale to advance collaborative selling and execution excellence.
- Other: Embody our culture and values.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 5+ years experience in sales, sales excellence, sales operations/management, account management, business management, experience, program management, business development, marketing, consulting, or a related field
OR equivalent experience.
3+ years experience using data to drive business outcomes or inform business decisions.
3+ years experience managing relationships with stakeholders, clients, and/or customers.
Additional or preferred qualifications
Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 8+ years experience in sales, sales excellence, sales operations/management, account management, business management, experience, program management, business development, marketing, consulting, or a related field
OR equivalent experience.
Proven Project or program management capability, including the ability to manage ambiguity, coordinate dependencies, track actions, and drive outcomes through influence.
Experience in commercial technology sales, sales excellence, revenue operations, or global/regional business operations environment, with exposure to partner, customer, and field execution motions.
Proven ability to design and manage Rhythm of Business activities, scorecards, KPIs, pipeline/forecast quality, business reviews, leadership updates, and action tracking to improve execution accountability.
Demonstrated ability to use AI, analytics, and business intelligence tools — including Copilot, Power BI, Excel, PowerPoint, or similar platforms — to accelerate insight generation, automate reporting and RoB preparation, translate complex business signals into executive-ready recommendations, and improve decision quality, productivity, and business outcomes.
Well-developed stakeholder management skills, with the ability to work across senior leaders, sales teams, Finance, Operations, Marketing, Customer Success, and cross-functional partners to align decisions and drive outcomes.
Demonstrated ability to lead change, improve processes, manage projects or dependencies, and drive adoption of operating practices across teams in ambiguous or fast-moving environments.
#WDS
Sales Excellence IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft Cambridge, Massachusetts, USA Office
255 Main Street, Cambridge, MA 02142, Cambridge, United States, 02142
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